Sales Administrator

Position Summary

The Sales administrator is the liaison between the sales dept, IT, operations, credit, procurement and accounting. This individual will work closely with sales to help streamline the clerical sales functions between sales and our other departments. The sales admin will report to the inside sales manager and will work closely with sales, customers and our other departments to help the Region provide superior customer experiences internally and externally. This is an entry level sales role that will have a roadmap to becoming an Inside Sales rep. 

Essential Duties/Responsibilities

The following duties are typically performed by those with this job title; however, they may perform other related duties, and not all duties listed are necessarily performed by each person with this job title: 

• Customer credits and RMA follow up
• CIMS follow up to ensure timely release of materials (agreed upon release schedule)
• Works closely with the quote desk to ensure quick turnaround time on quotes for the sales reps
• Monitors churn accounts and works closely with the FP&A team and sales reps to follow up accordingly
• Monitors and updates customer delivery windows and priorities to ensure Optimiroute compliance
• Embodies “service excellence”mindset and monitors compliance with established service standards, reports any identified gaps to ISM
• Follows up on new customer orders to ensure new orders go as planned and follows up with existing customers to ensure any errors have been resolved to their satisfaction 
• Following up on existing IT requests for the Sales dept. (Web helm, Accuterm)
• Tracking RMA’s and “N” status orders
• Notification to customers of RMA pickup same day 
• Sales-Related Issues W/ Orders populating in nightly order file that shouldn’t be 
• Tracking deliveries of Export orders, linked orders
• Following up on Orders that are in M3 status due to order not ready
• Tracking of Reships and Back-orders,identifies trends to improve performance and customer experience
• Point person for customer to email or call when changes are needed to Delivery
• Collaborates with all departments as needed to ensure customer concerns from surveys and other inputs are addressed and customers are provided with responses as quickly as possible.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Preferred: Bachelor’s degree (B.A.) from a four-year college or university or equivalent work experience.

Experience/Skills/Abilities Required

• Clean driving record free of violations or other major convictions such as careless and reckless driving, hit and run, etc. over the past 5 years is necessary! 
• Must be willing to sign our standard non-compete agreement. 
• Ability to organize, plan and prioritize duties: Detail oriented
• Action Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Customer Experience: Can effectively communicate with sales and customers to provide a great customer experience internally and externally
• Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peer

Work Environment/Physical Demands

Office, fabrication and manufacturing shops – moderate to loud noise level.  This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing.  Occasional lifting and/or moving up to 25 pounds.

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

WE ARE A DRUG FREE WORKPLACE.