Database and Application Administrator

Job Title: Database and Application Administrator

Department: Information Technology

Supervisor: Director of Information Technology

FLSA Classification: Exempt

Schedule: Regular, 12 mo., FT, M-F

Job Summary:
The Database & Application Administrator is a part of the IT team responsible for training, supporting, operating, documenting, implementing, and developing strategies for enterprise applications at EMU, including the student information system and related services.

Product Knowledge:

• Jenzabar One (J1)
• Jenzabar Internet Campus Solution (JICS)
• Jenzabar One Web (J1web)
• InfoMaker reporting tools and related J1 functionality
• PowerFAIDs and related J1 functionality
• CASHNet and related J1 functionality
• Microsoft SQL Server and associated tools and technologies, including Transact-SQL, as used by J1 and related tools.
• Microsoft SQL Server Information Services or similar data interchange systems.
• Microsoft Windows and Microsoft Office as used in an enterprise environment.
• Google Workspace for Education as used in an enterprise environment.
• TeamDynamix or similar ITSM system.

Duties/Responsibilities:

• Planning and managing application and database changes, including upgrades.
• Document, maintain and support data flows between enterprise applications.
• Monitor database performance and implement tuning strategies.
• Ensure enterprise application data is securely stored and monitored to prevent breaches.
• Manage user access and permissions.
• Coordinate and manage training for enterprise applications and data management practices.
• Document operational procedures.
• Fostering data governance and application management best practices.

Required Skills/Abilities:

• Strong knowledge of database structures, theories, principles and practices.
• Proficiency in SQL and scripting languages.
• Ability to demonstrate excellent problem-solving and conflict resolution skills, and the ability to deal effectively with a variety of situations and constituents.
• Ability to relate well to users of varying technical proficiency.
• Ability to respond to user requests efficiently and effectively while balancing multiple competing requests in a fast-paced environment.
• Strong communication and collaboration abilities while working both independently and as part of a team.
• Attention to detail for accurately preparing and maintaining accurate records, correspondence, administer, test, and coordinate information.
• Ability to take initiative, set goals, prioritize and organize job tasks and workload in order to meet deadlines, ability to complete work in a timely manner and communicate progress routinely.
• Demonstrated ability to think strategically, critically, and creatively and utilize good judgment in decision-making and planning.
• Ability to communicate effectively in writing and verbally with a wide variety of constituents.
• Ability to build relationships that balance the multiple, varying, and sometimes conflicting interests of diverse stakeholders.
• Ability to maintain confidential information and materials.

Education and Experience:

• Bachelor’s degree in information systems, computer science or similar field; or equivalent work experience
• Five years experience in positions of increasing responsibility supporting information technology and business operations in a higher education setting.
• Experience with higher education ERP systems

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands and fingers, to handle, or feel. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The employee must occasionally travel to meetings and conferences off campus, which may include some overnight travel.

Supervisory Responsibilities:

None