What are the responsibilities and job description for the Service Writer position at Eastern Lift Truck?
Eastern Lift Truck Co.
Service Writer
Currently, we are seeking a Service Writer to support our Piscataway, New Jersey location. We offer tremendous opportunity for growth, competitive compensation and benefits for individuals who want a career with a great company that maintains a family feel
Main Duties:
- Prepare service quotes
- Answer service calls
- Open and close work orders
- Billing and invoicing
- Set-up and maintain customer profiles in company database
- Interact with service technicians and managers to create maximum synergy, coordination, and cooperation
- Responsible for being a positive leader in helping the department work towards its goals
- Responsible for providing a high level of customer service to our customers
Requirements:
- Must possess unwavering customer service drive and focus
- Ability to multi-task and work in a fast-paced environment
- Pleasant phone demeanor
- Proficient with Microsoft Word and Excel
- Exceptional skills for communicating interpersonally through written & verbal means to co-workers, transportation carriers, and customers
- Ability to respond promptly to customer requests and needs, check product order availability, and provide superior customer satisfaction
Benefits:
Medical, dental, vision, and prescription plan. 401k with partial company match, paid vacation and sick days, paid holidays, short- & long-term disability, and basic/supplemental life insurance policies.
Compensation:
This position is paid hourly with a pay range of $30.00/hr - $36.00/hr. Compensation is based on experience
Who is Eastern Lift Truck Co.?
Eastern Lift Truck Co., is a family-owned company, celebrating over 50 years strong. We provide sales, parts, rentals and service in all areas of the Lift Truck, Material Handling and Allied product business. At Eastern Lift Truck Co. we know that the employees are the 'heart and soul' of the company.
Find out more at:
"Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets"
Salary : $30 - $36