What are the responsibilities and job description for the Distribution - Sales Support position at Eastern Industrial Supplies, Inc.?
About Eastern Industrial Supplies, Inc
Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by: caring for people, continuously improving, and growing profitably. We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family-owned and operated company, and the culture of being a family also resonates through all associates!
About The Role
As a Distribution & Sales Support Associate at our Aiken, SC location, you play a vital role in supporting our daily operations across delivery, warehouse, and customer service functions. Your day may start in the warehouse preparing shipments-accurately picking and packing materials for delivery-before heading out on local routes to deliver products safely and on time to our customers. Safety, accuracy, and professionalism are key as you represent Eastern Industrial Supplies at customer locations.
In addition, you will provide inside sales support by assisting with order entry, preparing quotes, or helping customers over the phone. You will work closely with vendors and team members to source materials, track order statuses, and ensure timely fulfillment. Whether answering customer questions, handling returns, or helping expedite an order, you play an important role in delivering a high-quality customer experience.
What You'll Do
Delivery & Driving
This is a fast-paced, hands-on position that blends physical work with customer interaction. Your ability to stay organized, communicate effectively, and adapt to changing priorities will help you succeed and grow in this role.
Eastern Industrial Supplies specializes in the quality distribution of pipes, valves, and fittings (PVF), as well as commercial plumbing products. We opened our doors in 1980 in Greenville, SC and our growth has led the company into the Southeast markets of SC, NC, GA, TN, AL, and FL. We focus on exceeding customer expectations and honoring God in all we do by: caring for people, continuously improving, and growing profitably. We have built a culture of caring in which people are always more important than profits. Each member of our team is truly valued. We are a family-owned and operated company, and the culture of being a family also resonates through all associates!
About The Role
As a Distribution & Sales Support Associate at our Aiken, SC location, you play a vital role in supporting our daily operations across delivery, warehouse, and customer service functions. Your day may start in the warehouse preparing shipments-accurately picking and packing materials for delivery-before heading out on local routes to deliver products safely and on time to our customers. Safety, accuracy, and professionalism are key as you represent Eastern Industrial Supplies at customer locations.
In addition, you will provide inside sales support by assisting with order entry, preparing quotes, or helping customers over the phone. You will work closely with vendors and team members to source materials, track order statuses, and ensure timely fulfillment. Whether answering customer questions, handling returns, or helping expedite an order, you play an important role in delivering a high-quality customer experience.
What You'll Do
Delivery & Driving
- Load, secure, and deliver materials to customers and branch locations
- Follow assigned routes and ensure timely, accurate deliveries
- Communicate with team members regarding delivery status and issues
- Receive, stock, pick, pack and ship orders accurately
- Operate warehouse equipment safely (forklift, pallet jack, etc.)
- Maintain a clean, organized, and safe work environment
- Assist with inventory counts and material organization
- Assist with order entry, quotes, and product sourcing
- Communicate with vendors to check availability and place orders
- Track order status and provide updates to customers and team members
- Process returns, credits, and documentation accurately
- Provide customer support with prompt, courteous service
This is a fast-paced, hands-on position that blends physical work with customer interaction. Your ability to stay organized, communicate effectively, and adapt to changing priorities will help you succeed and grow in this role.