What are the responsibilities and job description for the Senior Customer Service / Inside Sales Representative position at Eastern Industrial Automation?
Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.
We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.
Salary Range $72,000 - $77,000 based on experience plus uncapped commission potential after 90 days of employment.
ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
We are currently seeking a Senior Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.
Salary Range $72,000 - $77,000 based on experience plus uncapped commission potential after 90 days of employment.
ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
- Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
- Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
- Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
- Provide technical feedback to meet customer requirements.
- Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
- Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
- Visit customers when needed, including delivering needed supplies.
- Assist with sales forecasting, budgeting, and long-range planning initiatives.
- Help maintain records, reporting, documentation, and compliance with Office Management standards.
- Partner with Operations, Purchasing, Inventory Control, and other support departments.
- Identify process improvements that increase efficiency, margin performance, and customer satisfaction.
- Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
- Solid work history.
- High School Diploma Required. Additional training, certifications, education a plus.
- 2 years’ experience in industrial automation / distribution, supply chain, or similar environment.
- At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
- Valid driver’s license.
- Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
- Willingness and ability to quickly learn our product line.
- Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
- Excellent multi-tasking, organizational and communication skills.
- Desire to work within a team with a cooperative and positive attitude.
- Ability to lift 25 – 50 pounds.
Salary : $72,000 - $77,000