Food Service Administrator II

Dining

Position Summary

Eastern Illinois University is seeking candidates for full-time, Food Service Administrator II for Panther Dining. This position is responsible for assisting personnel, daily operations and planning for the dining unit. This position works directly with the Unit Director of the dining unit and is responsible for operations in the absence of the Unit Director. They will provide assistance to ensure a positive dining experience for workers and customers.

Essential Duties And Responsibilities

• Responsible for front of the house operations including meal service, cash handling/registers, correct portion sizes, customer service, cleanliness, utilization of employees and presentation.
• Prepare production sheets and supervise food production, assuring food quality standards through the adherence of standardized recipes and procedures.
• Assist with menus, supervise service and clean-up to ensure departmental standards are being met.
• Prepare reports as needed.
• Performs related duties as assigned.
• Planning and supervising the general housekeeping and sanitation of the kitchens, dining rooms and service areas.
• Assist in planning menus and planning special events to increase interest in menus.
• Responsible for ordering food, paper supplies and janitorial items.
• Assist with invoices, forecasting and end of month duties including inventory.
• Assist in daily operations to ensure employees have appropriate equipment, inventory and resources to perform their job and meet deadlines and goals.
• This includes establishing operating standards and communication with employees.
• Supervise daily activities and delegate duties.
• Coordinates retail policies and procedures.
• Assists in creating programs for training and development of staff.
• Determines hiring needs and assists in staff hiring. Review and analyze reports and implement corrective action.
• Manage, counsel, and motivate employees.
• Ensures compliance with all federal, state, local and EIU policies.
• Performs related duties as assigned.
  
  

Minimum Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

• High school diploma or equivalent.
• Any one or combination totaling four (4) years (48 months) from the categories below:
• Coursework in hospitality administration/management, culinary science, food services management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate's degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
  
  

B. Food service management work experience.

Knowledge, Skills And Abilities

• Knowledge of food service organization, operation, methods, and equipment.
• Full knowledge of food management techniques including purchasing, food storage, inventory, food production and control, service personnel management, marketing, financial management, facilities management, and health and safety regulations.
• Knowledge of sanitation procedures to ensure clean machines, proper rotation of food products, and safe food handling procedures.
• Extensive working knowledge of a wide variety of institutional food service operations such as dormitory food service, catering, bakery, fast foods, sit-down dining, etc.).
• Knowledge of computer programs relating to menu management, inventory management, catering program, and point-of-sale systems to effectively process raw sales information into cogent sales reports to effectively marshal resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of marketing strategies, merchandising, and promotional advertising.
• Skill in researching current trends to write and standardize recipes.
• Excellent/strong verbal and written communication, interpersonal, and customer service skills.
• Intermediate math skills including cash handling.
• Skill in good recordkeeping and concise report preparation.
• Skill in service orientation.
• Skill in decision-making, independent judgment, initiative, and leadership.
• Supervisory and leadership skills such as training, instructing and disciplining employees.
• Skill in operations analysis.
• Ability to supervise.
• Demonstrated ability to work with a variety of people i.e. diverse students, faculty, staff, and the general public in a dynamic, fast-paced environment.
• Ability to read, understand, follow, and enforce all policies and procedures.
• Ability to meet deadlines.
• Ability to exercise sound judgment and make decisions under pressure.
• Ability to deal effectively with employee and customer conflicts.
• Ability to organize, prioritize and multitask.
  
  

Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m. However, occasionally working weekends and late nights are required to accommodate the needs of the unit.

Starting Salary/Pay Rate Range

Annual salary: $48,000. This is a department set rate.

Application Deadline: December 8, 2025

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.

Required Applicant Documents

The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.

• Application
• Resume
• References
• Transcripts (where required as a MAQ)
  
  

Benefits Overview

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits

• Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
• Vision Insurance: Vision coverage is included with medical at no cost.
• Dental Insurance: Dental plans available to meet your needs.
• Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
• Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
• Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.
  
  

For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php

Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community: Eastern Illinois University takes pride in creating a warm, welcome environment for all faculty, staff and students. Established in 1895, EIU boasts a rich, tradition of preparing students for their personal and professional goals. A traditional regional residential institution, EIU offers a superior education at a relatively low cost while consistently earning high rankings and distinctions for its affordability, academic program quality, career placement rates, campus safety, online degree options, student support, and sustainability initiatives. EIU focuses on individualized attention and superior student relationships and has earned recognition as the highest- ranking independent public regional university in Illinois and a place among the Midwest's top public regional universities according to U.S. News and World Report. Eastern offers faculty a wide range of research and public service activities. EIU hosts more than 175 student organizations on campus, and offers a variety of cultural events, NCAA Division I athletics, and active research opportunities for its students to enjoy and to thrive. EIU has become recognized for providing the resources of a large institution while creating the kinds of individual relationships that support student and alumni success.

The University is located in East Central Illinois, combines the benefits of a community of 20,000 with access to several large cities, including Chicago, St. Louis, and Indianapolis.

Important Information for Applicants

Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217)-581-3463 or employment@eiu.edu for assistance.

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