Office Customer Service Representative

Eastern Idaho Regional Sewer District (EIRSD)

Office Customer Service Representative

Location: Oxbow Water Reclamation Facility – Shelley, Idaho
Job Type: Full-Time | In Person
Pay Range: $19.00–$22.00 per hour (DOE)
Date Posted: July 23, 2026
Application Deadline: August 7, 2026

Join Our Team

The Eastern Idaho Regional Sewer District (EIRSD) is seeking a motivated, dependable, and customer-focused Office Customer Service Representative to join our team at the Oxbow Water Reclamation Facility in Shelley, Idaho.

EIRSD owns and operates the regional wastewater transmission and treatment system serving the Cities of Ammon and Shelley, as well as portions of Bonneville and Bingham Counties. Our mission is to protect public health and the environment by providing safe, reliable, and efficient wastewater services while delivering exceptional customer service to our communities.

As an essential member of our administrative team, you will provide professional customer service and administrative support to the District Board, Administrative & Human Resources Manager, District Manager, operations staff, consultants, and the public. This position offers an excellent opportunity for an individual who enjoys working in a professional office environment and takes pride in accuracy, organization, and serving others.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Greet visitors and provide professional front desk reception and telephone support.
• Assist customers with questions regarding District services, applications, permits, billing, and payments.
• Receive, process, and accurately record customer payments.
• Assist with accounts receivable and accounts payable functions.
• Process invoices and support general accounting activities.
• Maintain customer records, databases, spreadsheets, and tracking logs.
• Organize and maintain electronic and paper filing systems.
• Order and maintain office and facility supplies.
• Coordinate District vehicle maintenance and repair schedules.
• Assist with maintaining and updating the District website.
• Assist in preparing Board meeting agendas, packets, public notices, meeting minutes, and other official District documents.
• Provide administrative support to District staff as needed.
• Perform other related duties as assigned.

Minimum Qualifications

Qualified applicants should possess:

• A minimum of three (3) years of customer service and/or professional office experience.
• Knowledge of general accounting principles.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Adobe Acrobat.
• Experience with QuickBooks or similar accounting software is preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• The ability to prioritize multiple tasks while meeting deadlines.
• The ability to work independently and collaboratively with coworkers, consultants, elected officials, and the public.
• A professional attitude and commitment to providing outstanding customer service.

Compensation

Starting wage is $19.00–$22.00 per hour, depending on qualifications and experience.

Benefits

EIRSD offers a comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Plan with Employer Matching
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities

Work Schedule

• Full-Time
• Monday through Friday
• Eight (8) hour workday
• In-person position located in Shelley, Idaho

How to Apply

Interested applicants should submit the following:

• Cover Letter
• Resume
• Three (3) professional work-related references, including:
• Contact Name
• Phone Number
• Email Address

Application materials may be emailed to:

Nicole Mangum
Administrative & Human Resources Manager
nmangum@eirsd.org

or

Scott Barry
District Manager
sbarry@eirsd.org

Applications will be accepted through August 7, 2026.

Additional Information

Applicants must be able to relocate to the Shelley, Idaho area prior to beginning employment.

The Eastern Idaho Regional Sewer District (EIRSD) is proud to be an Equal Opportunity Employer and is committed to maintaining a workplace that values professionalism, integrity, teamwork, and respect.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Provide three work related references including contact name, phone number, and emails address.

Ability to Relocate:

• Shelley, ID 83274: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22