What are the responsibilities and job description for the Mgr, Customer Service position at Eastern Gas Transmission and Storage, Inc.?
BHE GT&S has an exciting opportunity as a Customer Service Manager at our Headquarters located in Glen Allen, VA.
- Supervise and coordinate the transportation and storage nomination, confirmation, and scheduling processes across BHE GT&S' natural gas pipeline systems, ensuring full compliance with regulatory, tariff, Code of Conduct, and SOX requirements.
- Lead a team of schedulers, ensuring operational processes and timelines are consistently met while providing training and support to new and existing team members to promote ongoing development and efficiency.
- Serve as a hands-on manager focused on streamlining workflows, optimizing team performance, and implementing process improvements that support broader organizational goals.
- Provide leadership and direct support in addressing complex customer concerns or issues, analyzing root causes, and implementing both immediate and long-term corrective actions.
- Foster strong relationships with interconnecting parties and customers to encourage positive collaboration and support when resolving disputes.
- Educate internal and external stakeholders on business requirements, processes, and system functionality to enhance understanding and compliance.
- Act as a liaison between Transportation Services and cross-functional business areas, facilitating clear communication and adherence to company policies.
- Monitor transportation systems for performance and reliability, proactively addressing issues and managing complex business and tariff-related matters.
- Support the development, design, and implementation of internal systems and business strategies to align with evolving pipeline markets, driven by regulatory changes or business development initiatives.
- 8 years of related experience required.
- Significant directly related and progressive experience.
- Knowledge of transmission pipeline system, facility operations and tariff provisions.
- Knowledge of service agreements and FERC regulations and requirements.
- Ability to perform data analysis on personal computer.
- Ability to define problems, collect data and draw conclusions.
- Ability to communicate effectively, speak persuasively and negotiate solutions.
- Ability to communicate analytical conclusions through written and verbal reports.
- Ability to lead and direct staff; prefer supervisory experience.
- Ability to make decisions and manage crisis situations.
- Effective interpersonal skills with internal and external customers.
- Demonstrated strong customer service orientation.
Education: Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
Preferred Degree: Business
Preferred Licenses, Certifications, Qualifications or Standards: n/a
BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and focus on providing a safe and inclusive work environment.
BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
