What are the responsibilities and job description for the Customer Service Representative position at Eastern Funding LLC?
Company Description
Eastern Funding LLC is a premier equipment finance company specializing in serving the laundry, car wash, and grocery industries. The company provides efficient and affordable financing solutions for a variety of needs, including new equipment purchases, store acquisitions, startups, and commercial real estate investments. Eastern Funding is committed to empowering small and medium-sized businesses across the United States to achieve their growth goals. With a customer-focused and collaborative approach, the company has built a reputation for supporting business success nationwide.
Role Description
This is a full-time hybrid role for a Customer Service Representative at Eastern Funding LLC, based in Plainview, NY, with some flexibility for remote work. Responsibilities include addressing customer inquiries promptly, ensuring excellent communication, maintaining client satisfaction, and managing customer accounts. The role involves problem-solving to resolve customer issues and fostering a positive experience for all customers.
Qualifications
- Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Experience in elevating the Customer Experience and providing personalized attention
- Proficiency in managing customer accounts and resolving queries with a professional approach
- Effective communication and problem-solving skills to handle diverse customer concerns
- Ability to work collaboratively and independently in a hybrid work environment
- Familiarity with CRM systems and general office software
- Previous experience in finance or a related industry is a plus
- High school diploma or equivalent; additional education or certifications are advantageous