What are the responsibilities and job description for the Operations Manager position at Eastern Engineered Wood Products?
Summary
As the Operations Manager, you will lead the day-to-day operations of the Distribution Center, manage all aspects of operational safety and health, order fulfillment and delivery, inventory management, fleet and equipment operations and continuous improvement, exceeding safety, quality, and delivery goals. You will be responsible for achieving Customer Service success while directing and coordinating activities of the organization to increase productivity, decrease and eliminate waste, and maximize profits by performing the following duties personally or through subordinate supervisors.
Essential Duties And Responsibilities Include The Following
Leadership
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from an accredited four-year College, trade or vocational training resulting in professional certificate and/or on-the-job training and experience with an emphasis on managing people, processes, and equipment. A minimum of 5 years of supervisory experience with increasing responsibility is preferred.
Computer Skills
To perform this job successfully, an individual will demonstrate expertise with the Microsoft Office suite, exhibiting exceptional skills with the use of Excel. Knowledge of Workday Adaptive Insights, BisTrack, or other ERP software a plus.
Location and Travel
This is an in-person position and is not a remote position. Occasional overnight travel is required. Sometimes, video conference sessions will negate the need for travel.
Our Mission
Eastern Engineered Wood Products is a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety. We diligently track, promote, and reward safety-minded practices and behaviors. We are a team of experienced professionals committed to fostering a work environment which is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity.
As the Operations Manager, you will lead the day-to-day operations of the Distribution Center, manage all aspects of operational safety and health, order fulfillment and delivery, inventory management, fleet and equipment operations and continuous improvement, exceeding safety, quality, and delivery goals. You will be responsible for achieving Customer Service success while directing and coordinating activities of the organization to increase productivity, decrease and eliminate waste, and maximize profits by performing the following duties personally or through subordinate supervisors.
Essential Duties And Responsibilities Include The Following
Leadership
- Hire and develop people and teams that personify and exemplify the Company's core values.
- Manage effectively to develop a customer-centric organization that is encouraging and respectful to our employees.
- Maintain and manage a culture that is intensely focused on Safety, Quality and Continuous Improvement.
- Identify, seek out, and procure or conduct training to enhance the effectiveness of teams and individuals.
- Track the performance of teams and individuals and develop and implement strategies to improve performance.
- Own and reinforce our company Core Values: Integrity, Collaboration, Accountability, Commitment, and Dependability.
- Other duties may be assigned.
- Manage complete inventory lifecycle from receiving and stocking to picking, restocking, wrapping and rewrapping, cycle counting, returns and adjustments.
- Work closely with the EWP Product Manager to maintain inventory accuracy and to understand demand runs and trends.
- Manage complete order fulfillment lifecycle from receipt of pick ticket, designing orders, creating work orders, issuing work, picking, cutting, banding, loading, securing, and delivery.
- Perform analysis and make recommendations on optimal inventories levels to support JIT.
- Perform procurement and transaction processing activities for various operations.
- Perform procurement functions for non-routine goods and services.
- Create and manage local contracts for supplies and services.
- Pursue opportunities to consolidate larger dollar purchases and supply management to include storerooms.
- Support capital projects for wood products distribution facilities.
- Develop and maintain support relationships with key local service providers.
- Investigate and resolve customer complaints and issues.
- Support resolution of supplier and product issues.
- Develop and maintain primary relationships with key equipment and material suppliers.
- Work with the Fleet Supervisor to maintain all aspects of FMCSA, USDOT, State and local regulations related to Class VIII trucks and fleet operations.
- Manage performance and activities of drivers, directly or through a Lead Driver.
- Lead and support daily safety operations by reinforcing safety procedures, PPE and culture.
- Lead and support the Continuous Improvement program through monthly 5S, 8D root cause investigation, project work and ongoing training
- Lead projects from ROI/budgeting phase to completion.
- Ensure project success with seamless communication and timeline accountability.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
- Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
- Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
- Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services.; continually works to improve supervisory skills.
- Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Recruitment & Staffing - Partners with Human Resources to utilize recruitment sources; exhibits sound interviewing skills; presents positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
- Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
- Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from an accredited four-year College, trade or vocational training resulting in professional certificate and/or on-the-job training and experience with an emphasis on managing people, processes, and equipment. A minimum of 5 years of supervisory experience with increasing responsibility is preferred.
Computer Skills
To perform this job successfully, an individual will demonstrate expertise with the Microsoft Office suite, exhibiting exceptional skills with the use of Excel. Knowledge of Workday Adaptive Insights, BisTrack, or other ERP software a plus.
Location and Travel
This is an in-person position and is not a remote position. Occasional overnight travel is required. Sometimes, video conference sessions will negate the need for travel.
Our Mission
Eastern Engineered Wood Products is a two-step wholesale distribution company, focused solely on selling engineered lumber to the building supply trade. We are a family-owned business that takes pride in providing quality products and service. We strive to learn and grow, consistently implementing quality and process improvements, so we can be a preferred and trusted partner for our customers. We are dedicated to safety. We diligently track, promote, and reward safety-minded practices and behaviors. We are a team of experienced professionals committed to fostering a work environment which is encouraging and respectful of our employees thereby promoting dedication, productivity, teamwork, and longevity.
