What are the responsibilities and job description for the Customer Service Representative position at Eastern Engineered Wood Products?
Summary
Communicates effectively with customers, via telephone or electronically, and processes information from customer interactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Associate's degree or equivalent from a two-year college or technical school; or one to three years related experience and/or training.
Reasoning Ability
Ability to apply common sense to carry out detailed but straightforward written and/or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should be proficient with the Microsoft Office suite. Knowledge of BisTrack is a plus.
Communicates effectively with customers, via telephone or electronically, and processes information from customer interactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manage high volume of incoming calls
- Prepare quotes for customers
- Respond to customer inquiries through all points of contact
- Enter customer orders, quotes, and returns into the system
- Schedule and coordinate deliveries
- Communicate with the drivers on orders and routes when necessary
- Close out invoices
- Must have ability to multi-task
- Demonstrate high level of attention to detail
- Miscellaneous projects as assigned
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
- Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; upholds organizational values.
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; responds to management direction; takes responsibility for own actions; exhibits sound and accurate judgment; observes safety and security procedures.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
Associate's degree or equivalent from a two-year college or technical school; or one to three years related experience and/or training.
Reasoning Ability
Ability to apply common sense to carry out detailed but straightforward written and/or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should be proficient with the Microsoft Office suite. Knowledge of BisTrack is a plus.
