Regional Long Term Care Ombudsman

Overview

Join us as a Regional Long Term Care Ombudsman and become a vital advocate for residents in long-term care facilities. In this dynamic role, you will champion the rights, well-being, and quality of life of individuals residing in nursing homes, assisted living communities, and other long-term care settings. Your energetic and compassionate approach will help ensure that residents receive respectful treatment, appropriate care, and a voice in their own lives. This position offers an exciting opportunity to make a meaningful difference across diverse communities while working within a collaborative and supportive environment.

The Regional Ombudsman will:

• Investigate complaints involving residents of long-term care facilities, including concerns related to care, services, benefits, and residents' rights.
• Advocate for residents and assist in mediating and resolving complaints with long-term care providers.
• Gather and document information related to complaints and work with facility management and appropriate agencies toward resolution.
• Maintain confidentiality and accurate records related to investigations and other program activities.
• Monitor long-term care facilities and advocate for the protection of residents' rights.
• Provide information and assistance to residents, families, facility staff, volunteers, and members of the public regarding long-term care issues.
• Recruit, orient, train, and provide ongoing support to Community Advisory Committee (CAC) volunteers.
• Develop, coordinate, and conduct educational programs, presentations, and training for volunteers, facility staff, community organizations, and the public.
• Develop and maintain productive relationships with facility administrators, county and local officials, social services agencies, councils on aging, state agencies, and other community partners.
• Stay current on federal and state laws, regulations, policies, and issues affecting long-term care residents and facilities.
• Promote awareness and prevention of elder abuse through presentations, community education, and outreach.
• Represent the Ombudsman Program and the long-term care population at meetings, hearings, community events, and professional programs.
• Complete required documentation, reports, and program records.
• Perform other related duties as assigned.

The ideal candidate will demonstrate:

• Knowledge of federal and state laws, regulations, and programs affecting long-term care facilities, residents' rights, Medicare, Medicaid, and aging services.
• Strong advocacy, mediation, conflict-resolution, and problem-solving skills.
• Ability to objectively investigate complaints, interview individuals, document findings, maintain confidentiality, and advocate effectively for residents.
• Excellent written and verbal communication skills.
• Strong public speaking and presentation skills.
• Ability to develop effective working relationships with older adults, families, volunteers, facility administrators, government officials, regulatory agencies, and community organizations.
• Ability to organize and prioritize work and exercise sound independent judgment with limited supervision.
• Ability to conduct, coordinate, and deliver effective training and educational programs for diverse audiences.
• Proficiency with computers and technology used for documentation, communication, reporting, and presentations.

This role is perfect for motivated professionals eager to advocate for vulnerable populations while leveraging their healthcare knowledge and interpersonal skills. Join us in fostering safe, respectful environments where every resident’s voice matters!

Pay: $43,947.00 - $54,411.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person

Salary : $43,947 - $54,411