Donor Engagement Coordinator

Position Summary: 

The Donor Engagement Coordinator is responsible for assisting with various components of the Development team, including: donor stewardship; donor cultivation; annual giving; donor engagement plan, communication and activities; and event support to ensure the success of the organization's development goals. 

Responsibilities: 

Donor Stewardship 

• Checks donations in receivables log weekly for accuracy and proper gift description and coding.
• Works alongside Database Coordinator to ensure gifts and pledges are recorded in Charity Engine donor CRM.
• Drafts and edits thank-you letters and acknowledgments to donors to ensure donors are thanked quickly and in a meaningful manner.
• Works alongside VP of Development to coordinate stewardship efforts and develop appropriate stewardship plans for donors, including follow-up phone calls with donors to thank them, sending them additional information and setting up site visits with leadership and program staff as appropriate.
• Works alongside VP of Development and Database Coordinator to implement and track a donor engagement plan for targeted donor groups using donor CRM automation and multi-channel communications.

Donor Cultivation 

• Analyzes existing donor history to identify opportunities to renew and upgrade giving and implement a sustainer donor model.
• Works alongside VP of Development to assist with research for funding opportunities for new donors.
• Facilitates donor engagement strategies such as in-person visits and recognition opportunities for targeted donors and donor groups.
• Works alongside Events & Donor Relations Coordinator to manage donor affinity groups such as the Women’s Giving Collective and event committees responsible for revenue-generating activities.
• Works alongside VP of Development to prepare donor pledges and gift agreements.
• Works alongside VP of Development and Database Coordinator to track donor data and trends, to inform the organization’s annual development plan and donor tracking.

Special Events 

• Attends and supports special events across the Development department, with an emphasis on sponsor recognition and special event follow-up strategy.
• Assists Development team with preparing for signature events, supporting committee meetings, soliciting auction items, and other assignments as needed to execute successful events.
• Works alongside Events & Donor Relations Coordinator to ensure confirmed sponsors are invoiced and acknowledged in a timely manner.
• Assists with any other related duties as necessary to ensure the smooth running and efficiency of the Development department and Easterseals South Florida.

Other Responsibilities 

• Ensures confidentiality with all information; as well as the security and safety of all documents/checks.
• Ensures the safety of staff, volunteers, visitors and individuals receiving services at ESSF.

Qualifications: 

• Minimum Bachelor's degree required, master's degree preferred.
• Minimum of two years’ relevant work experience in a nonprofit, marketing or fundraising environment. 

Skills and Requirements: 

• Experience with donor CRM software preferred.
• Basic knowledge of donor services, tax receipt and acknowledgement production and process.
• Excellent phone, written and oral communication skills. 
• Outstanding organization skills, including managing multiple tasks simultaneously. 
• Ability to work a flexible schedule, including evening and weekend events
• Commitment to do the right thing all the time.
• Accountable and holds others accountable.
• Caring, self-motivated, and dependable.

Physical Demands: 

• Lift, carry, push, pull, and otherwise move objects up to 50 pounds
• Ability to effectively communicate both written and verbal
• Ability to motivate staff, promote teamwork and build effective relationships
• High level of interpersonal, problem-solving, and analytical skills
• Ability to maintain confidentiality regarding personal information of participants and staff