What are the responsibilities and job description for the Care Coordinator position at EastCoast Caregivers?
Job description
Care Coordinator
Exciting position with an established home care business with high growth potential.
Overview of Position: The Care Coordinator will work with the Client Services Director to manage and develop all client services for EastCoast Caregivers within the state of Maine. This is an hourly position. Salary position available long-term depending on performance.
Primary Responsibilities (including, but not limited to):
- Take service inquiry calls and follow up with leads
- Conduct assessments and establish individual care plans for each client
- Have a regular communication process for new clients
- Coordinate the start of care and change of care with scheduling team
- Introduce caregivers to clients
- Confirm that clients and their families are satisfied with the EastCoast Caregivers services, and communicate findings to the management team
- Caregiver supervision
- Seek opportunities to up-sell and promote added hours
- Visit clients for regular re-assessment
- Other duties as assigned
Qualifications
- Organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Phone skills and follow-up skills with prospects, clients and client families
- Proactive problem prevention and issue resolution ability
- Minimum of six months experience in a similar capacity in home care industry
- Bachelor’s degree and/or 12 months or more work experience in a related or relevant field preferred
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Ability to work independently and as part of a team
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Portland, ME 04103 (Required)
Work Location: In person
Salary : $18 - $24