Customer Service Specialist

Company Description

Creating campaigns that reach the audiences you care about. We identify and fetch all potential costumers, and translate them in direct and measurable sales for our clients.

Our specialized and certified team turns your business challenges into a strategic marketing plan, focused on increasing sales.

Creating campaigns that reach the audiences you care about. We identify and fetch all potential costumers, and translate them in direct and measurable sales for our clients.

Our specialized and certified team turns your business challenges into a strategic marketing plan, focused on increasing sales.

Job Description

As a Customer Service Specialist, you will be on the front lines supporting and engaging a passionate community of clients. Responsible for a portfolio of client accounts, Customer Service Specialist help to ensure the successful implementation and retention of all clients assigned to their team. A deft communicator, you empathize with your audience and can strike a friendly and conversational tone even when communicating complex or sensitive information. You’re a good listener and take the time to understand the scope of a problem before jumping to a conclusion. You’re patient and excel at teaching and training end-users with varied technical abilities.

Salary range: $49000 - $59000 per year.

Responsibilities:

·        Drive successful adoption and onboarding to help clients realize the value of our research-based products and services

·        Build strong relationships with clients and their staff at all levels by navigating complex, consensus-driven, decision-making environments

·        Engage with clients to identify potential risks, working with clients to solve technical and motivational challenges during and after product implementation

·        Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn

·        Plan and conduct regularly scheduled account reviews with decision-makers to demonstrate product performance and ROI

·        Contribute to a high rate of subscription renewals across your client base by systematically identifying and assessing renewal risks

·        Serve as the voice of the client and provide internal feedback on how the company can better serve our clients in the product road map for continuous improvement

Qualifications

·        Superb communication and interpersonal skills

·        Impeccable service and follow up skills

·        A high degree of organization skills

·        Goal-oriented, persuasive, persistent, self-motivated, and independent worker

·        Takes the initiative, intellectually curious, and a lifelong learner

·        Excellent verbal, written communication, presentation and application demonstration skills; ability to engage clients over the phone, virtual conference, email, and face-to-face

·        Work independently and prioritize daily tasks effectively

·        Interpret product usage reports and diagnose symptoms of underuse

·        Navigate data and people to find answers

·        Willingness to tolerate some ambiguity in a startup-like culture

·        1 years of experience in an Account Management, Client Success.

·        Experience creating and maintaining productive client relationships

·        Demonstration of successfully managing multiple accounts

·        BS/BA degree

Additional Information

401(k)
401(k) Matching
Dental Insurance
Disability Insurance