What are the responsibilities and job description for the Veterinary Client Service Representative, Part-Time position at East University Veterinary Hospital?
We are looking to add team members that are passionate about animals and love connecting with people. East University Veterinary Hospital is looking for a Veterinary Customer Service Representative (CSR) to join our close-knit, fast-paced team!
We are a busy, independently owned, 4-doctor small animal hospital that also provides care for exotics and pocket pets. Our CSRs are the face and voice of our practice, playing a vital role in building strong client relationships and ensuring an excellent experience from start to finish.
What We’re Looking For:
We are seeking someone who:
- Has a friendly, outgoing personality and a positive attitude
- Is knowledgeable in veterinary medicine and understands the importance of excellent client communication
- Works well under pressure in a busy environment
- Is a team player who can mesh well with our established, supportive team
- Has strong organizational and multi-tasking skills
- Is comfortable using veterinary software and managing phone systems, scheduling, and patient check-in/check-out
- Veterinary CSR experience a PLUS
Responsibilities Include:
- Greeting clients and providing outstanding customer service
- Managing phone calls and scheduling appointments
- Checking patients in and out efficiently
- Accurately entering patient and client information
- Processing payments and invoices
- Communicating effectively with doctors, technicians, and other team members
- Maintaining a clean and welcoming front lobby
Schedule Requirements:
- Part-time position (15-25 hours/week)
- Availability for 2 Saturday mornings per month is required
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Uniform allowance
Work Location: In person
Salary : $12 - $15