What are the responsibilities and job description for the Front Desk coordinator position at East Town Dental?
Dental Front Desk Coordinator — East Town Dental | Charlotte, NC
Be the welcoming face of our practice—and the organized person who keeps the day running smoothly.
East Town Dental is looking for a friendly, dependable, and proactive Front Desk Coordinator who takes pride in providing excellent patient service. We want someone who communicates confidently, pays attention to details, and follows through.
What you’ll do:
- Welcome patients and create a positive experience from arrival to checkout.
- Answer calls, respond to inquiries, and turn new patient calls into scheduled appointments.
- Manage the schedule, confirm appointments, and proactively fill openings.
- Verify insurance eligibility and benefits before appointments.
- Collect payments and explain estimated patient balances clearly.
- Keep patient records and paperwork accurate and up to date.
- Follow up with patients who need to schedule treatment or overdue visits.
- Work closely with our clinical team to keep everyone informed and the day organized.
Who we’re looking for:
- Previous dental front desk experience strongly preferred.
- Familiarity with dental insurance, scheduling, and practice management software.
- A warm, professional phone manner and strong communication skills.
- Someone who can handle a busy front desk while making each patient feel welcomed.
- A reliable teammate who takes initiative and ownership of their work.
Why East Town Dental?
Join a modern dental practice where your contribution matters. This is an opportunity to build relationships with patients, work closely with a supportive team, and help shape an excellent patient experience.
Compensation based on experience and qualifications.
To apply: Submit your résumé and a brief note explaining your dental experience and why you would be a great fit for East Town Dental.