Housekeeping

Description Snapshot:

- Non-Exempt Employee

- Location: Community (Field)

- 15 - 40 hours (varies by location)

- Weekends - On-Call may be required

- Reports to Property Manager

Summary

Resort Housekeepers are responsible for regularly cleaning resort facilities and buildings to ensure the resort always remains presentable, sanitary standards.

Job Responsibilities

• Represent Summit, its individual properties, employees, and residents in a professional, pleasant, and productive manner at all times.
• Clean, sanitize, and stock kitchen, laundry rooms, bathrooms, activities buildings, common areas, offices, and all community buildings as needed.
• Evaluate any safety concerns, submit work orders, ensure all areas are well lit, remove and/or report broken items, mirrors, chairs, equipment etc. Review areas for potential trip hazards. Report any safety concerns to management immediately.
• Follow all established safety procedures and precautions.
• Ensure general resort appearance is well maintained and orderly.
• Ensure all floors are swept, mopped, waxed, and buffed as needed.
• Ensure all windows and screens are clean and functioning properly.
• Maintain washers and dryers by wiping surfaces, removing lint, etc.
• Empty trash containers as needed.
• Successful completion of all safety and training programs in a timely manner is required
• Display a positive attitude and ability to work with other team members in a cohesive manner
• Ability to identify waste and cost controls on janitorial supplies and make recommendations to management on ideas and recommendations to control waste.
• Ensure chemicals are secured and inventoried
• Comply with MSDS Standards on chemical controls
• Utilize PPE (Personal Protection Equipment) as outlined in the risk assessment of all duties and while working with chemicals.

· Meet expected deadlines and maintain a dependable work schedule.

· Maintain property equipment and golf carts in a clean and orderly manner.

· Ensure all keys to buildings and equipment are always secure.

· Always maintain customer and team members confidentiality.

• Other duties as assigned.

Requirements

As a Resort Housekeeper, you must be hard-working, reliable, and focused on providing exceptional customer service. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.

• High School Diploma or GED
• Previous experience cleaning homes or other large facilities, preferred
• Demonstrated knowledge of general janitorial work
• Knowledge of safety measures when using various cleaning chemicals
• Ability to lift at least 50 pounds
• Basic computer proficiency including the ability to use email and internet

· Customer Service Skills

Customer Service: Ability to anticipate and respond to customer needs, concerns, or questions to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value to customers and employees.

Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.

Customer Relations: Explore opportunities to improve upon the needs of the community as well as respond to community emergencies to build and maintain valued customer relations.

· Communication / Listening / Interpersonal Skills

Initiative: Able to take responsibility and follow through to undertake or complete a task; seek opportunities to do more; show initiative to do more than expected; take advantage of opportunities to help others.

Versatility: Able to take on new or multiple roles and responsibilities and do them well; be flexible when considering options and opinions; open to new ideas and change.

Integrity: Able to demonstrate consistency of words and actions; protect confidential information; practice what he/she preaches; do what is right even when no one is watching.

Organizational / Planning Skills:

Planning and Organizing: Able to improve efficiency through planning and organizing; identify specific action steps and plans; anticipate problems and develop contingency plans.

Continuous Improvements: Identify opportunities, and propose improvements, to recognize and resolve problems early and take immediate action.

· Problem Solving Skills:

Self-Control: Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict.

Diligence: Able to persevere in accomplishing tasks or objectives; commit to long hours of work; have a sense of urgency about getting results.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person

Salary : $15