IT Support Specialist

Select::

Full-Time

Category::

Other

Other::

IT Support Specialist

Title of Position::

IT Support Specialist

Web Site::

https://ethra.e3applicants.com/

Name of Company/Organization::

East Tennessee Human Resource Agency (ETHRA)

Position Location::

9111 Cross Park Dr.
Suite D-100
Knoxville, Tn. 37923
United States

Job Description:/:

Location: Knoxville, Tn.

Employment Status: Full-time

Annual salary: $49,138


Duties/Responsibilities:

• Provide technical support to the organization’s end users in a timely and professional manner via direct interaction, remote desktop, telephone, and email.

• Install, troubleshoot, maintain, and upgrade Windows PC hardware and software.

• Create / modify employee accounts in Active Directory.

• Assign appropriate security permissions and access to software, as authorized by management-level / supervisory staff.

• Accurately document resolutions of issues in help desk ticketing system.

• Test / deploy new OS images.

• Assist IT team to ensure efficient operation of the organization’s IT environment.

• Maintain accurate inventory database for tracking all IT equipment.

• Collaborate with IT team members to assist with infrastructure upgrades and transitions.

• Manage the organization’s anti-virus end-point security software.

• Provide support with complex projects as requested by IT administrators.

Why Join Our Team:

• Monday - Friday
• No weekends
• Flexibility
• Excellent Benefits
• Work-Life Balance
• Travel Reimbursement

Required/preferred q.../:

Qualifications/Requirements:

• Graduation from an accredited four year high school or GED. Associate or Bachelor degree in an IT related field preferred.

• Valid Tennessee Driver license.

• Must be able to perform the physically-demanding aspects of the job, including lifting up to 60 pounds, bending, stooping, working in confined spaces, and sitting for extended periods of time.

• Previous IT experience with Windows operating system in a business enterprise environment; experience installing, maintaining, and repairing computer hardware components and software applications; or

• Any equivalent combination of education and/or experience.

Full Time Benefits:

• 401k Retirement
• Annual/Sick Leave
• Medical, Dental, and Vision Insurance
• Teladoc
• 14 Paid Holidays

Additional Benefits:

• Wireless Cellular Discount (Selected Carriers)

• Qualified Employer Under Public Service Loan Forgiveness Program (PSLF)

How to Apply:/:

Interested?

Visit https://ethra.e3applicants.com/ to apply and submit resumes. Accepting resumes through 10/28/2025. To be considered for the position, all applicants must apply at the above link.

East Tennessee Human Resource Agency, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, sexual orientation, gender identity, or other legally protected status.

Disclaimer: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Deadline to Apply::

10/28/2025