What are the responsibilities and job description for the Master Certified Service Technician position at East Tennessee Ford?
About East Tennessee Ford
East Tennessee Ford, part of Victory Automotive Group, has been proudly serving customers since 1997. We operate with over 40 locations nationwide and are committed to delivering excellent automotive services while fostering a professional and supportive work environment for our team members.
Job Details
- Salary: Competitive pay based on experience
- Job Type: Full Time
- Location: Crossville, TN 38555
Position Summary
We are seeking a Master Certified Service Technician to service and repair vehicles in compliance with established standards and procedures. This role may also include conducting pre-delivery inspections of new vehicles to ensure optimal performance and customer satisfaction. You will be part of a fast-paced team delivering high-quality service and maintaining customer trust.
Key Responsibilities
- Diagnose vehicle issues through experience, analysis, and testing
- Perform routine and complex repairs and service inspections independently
- Maintain the highest level of technical training and certification
- Keep vehicles clean during service and repairs
- Complete all required documentation accurately and in compliance with regulations
- Support shop organization and safety standards, including inventory management and general upkeep
- Adhere to all shop policies, procedures, safety, and environmental guidelines
- Participate in staff meetings, training sessions, and educational classes as required
- Perform additional duties as assigned to support team and operational goals
Work Environment and Schedule
This is a full-time, in-person position based at our Crossville, TN location. The role requires physical dexterity and stamina consistent with automotive technician responsibilities.
Why Join East Tennessee Ford?
We offer a professional, drug-free, and non-smoking workplace that values safety, teamwork, and employee growth.
Job Requirements:
Required Qualifications
- Master certification with dealer-level or large facility experience
- Extensive automotive mechanical and electrical knowledge
- High school diploma or GED
- Valid, unrestricted driver's license and clean driving record
- Strong professionalism and dependability
- Commitment to safety and excellent customer service
- Basic computer and internet skills
- Excellent communication skills
- Professional appearance and strong work ethic
- Ability to read and understand instructions clearly
- Physical ability to bend, kneel, squat, stand, and lift heavy objects as necessary
WHAT WE OFFER:
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug-free workplace.
We Would Really Like To Hear From You!
Updated on: 2026-03-28T04:55:48-07:00