What are the responsibilities and job description for the Business Development Representative position at East Tennessee Ford?
Automotive Business Development Center Appointment Setter
Company Description
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Job Description
The Automotive Business Development Center Appointment Setter provides exceptional service to our customers by answering inquiries about our products and services on the phone and via the internet and set appointments for customers to come into the dealership to meet with our sales staff to make their purchase. In addition, they promote the company's full array of products and services and will develop, implement, and continuously engage in sound strategies to meet stated business goals in terms of customer satisfaction and sales targets.
The ideal candidate has a high school diploma or GED and at least one year of customer service or inside sales experience. They must have a pleasant and courteous personality, strong phone and computer skills, and excellent communication and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.
Responsibilities
- Interacts with customers by phone to provide information about products and services and make appointments
- Initiates trusting business sales relationships and cultivates referrals
- Maintains records of customer interactions and transactions
- Handles customers questions and proactively gives information to set appointments
- Meets or exceeds all service and sales targets
- Performs other duties as assigned
Job Requirements:
Requirements
- High school diploma or GED required; some post high school education or training preferred
- Outstanding phone skills
- Upbeat personality with a warm and friendly demeanor
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organizational and problem-solving skills
- Highly professional and dependable
- Strong computer and internet skills, including Microsoft Office suite
Compensation
- Competitive Pay Based on Experience
- Medical Benefits
- Paid Vacation
- Holidays
- Professional Workplace
- Non-Smoking Workplace
- Drug Free Workplace
- Opportunity for Advancement
- Direct Deposit
- 401(k) with Company Match
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
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