Director of University Student Center

East Stroudsburg University (ESU) is hiring a Director of the University Center. The Director is responsible for leading the strategic operations of the new 156,000 sq. ft. University Center opening in June 2026. The University Center includes student support services, bookstore, theatre, food court, art gallery, ballroom, conference spaces, meeting rooms, and lounges. The Director is responsible for creating an inclusive vibrant environment focused on providing exceptional customer service related to building operations, student engagement, and event coordination. To be successful in this position, candidates should have demonstrated experience in building operations, fiscal management, and personnel supervision. As the Director of the University Center, you will be an active member of the Economic Development & Entrepreneurship team. East Stroudsburg University is located in the beautiful Pocono Mountains of Pennsylvania, with proximity to New York City and Philadelphia. Working hours include Monday through Friday 8:00 a.m to 4:30 p.m. In addition to weekend and evenings as needed. 

What Will I Do At ESU? (AKA Essential Duties)

Strategic leadership & Building Operations

• Direct all operational aspects of the University Center including space utilization, maintenance coordination, safety procedures and emergency preparedness.
• Develop and assess University Center usage policies and procedures and lead long-range planning efforts for facility enhancements, renovations, and capital improvements.

Financial Management

• Develop and manage operating and capital budgets for University Center operations, ensuring fiscal responsibility and strategic resource allocation in collaboration with the Business Office.
• Monitor costs and expenditures and identify opportunities for efficiency and savings.

Leadership & Staff Supervision

• Supervise full-time professional staff (e.g., building coordinators, technicians, student employees, and custodial teams.
• Provide training, mentorship, and professional development opportunities.

Student Engagement & Services

• Partner with student affairs units to enhance student-centered programs and services.
• Collaborate on co-curricular efforts, leadership development programs.

Event Management

• Oversee a centralized scheduling system for events, meetings, and public space reservations.
• Ensure seamless coordination of AV, setup, technical, and security needs for campus events.

What We're Looking For (AKA Qualifications)

• Bachelor’s degree in Higher Education Administration, Business, Facilities Management, or related field; master’s degree preferred.
• 7 years of progressively responsible experience in university center or large-scale facility operations.
• Proven experience managing large teams, multimillion-dollar budgets, and high-occupancy spaces.
• Strong knowledge of building systems,safety codes, event logistics, and campus operations.
• Demonstrated knowledge and at least three (3) years of commercial food service operations and public facility management skills (maintenance, emergency procedures, housekeeping and security).
• Excellent interpersonal, leadership, and communication skills.
• Demonstrated experience with event planning and facility management software, scheduling and management tools.
• Able to read, write, and comprehend English; able to follow verbal instructions.
• Experience with complex relational database software & Word, Excel, Teams required.

What We Offer

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave.
• Salary: Based on Experience
• Living by the Warrior Code:
• Accountable for One's Actions
• Committed to Self-Growth
• Willing to Sacrifice for the Greater Good
• Positive, Honest, and Loyal
• Respectful of the Environment and Community
• Dedicated to Empowering Others

And yes, legal made us spell this out…

• Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm