What are the responsibilities and job description for the Front Desk Clerk position at East Port Marina?
Job Summary:
Join our team as a Front Desk Agent and become an integral part of our hotel operations. We are looking for individuals who are enthusiastic about providing exceptional guest service and ensuring a seamless check-in and check-out experience.
Responsibilities:
- Greet guests upon arrival and provide them with information about services and amenities.
- Assist guests with check-in and check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate phone systems to answer calls, take messages, and redirect calls as necessary.
- Perform night audit duties to ensure accurate billing and accounting procedures.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Multilingual abilities to assist international guests effectively.
- Foster positive guest relations to enhance the overall guest experience.
Experience:
- Previous experience in a hotel or hospitality setting is preferred.
- Knowledge of hospitality management practices.
- Familiarity with resort or hotel management systems is a plus.
- Strong communication skills and excellent phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team today and be part of a welcoming environment that values exceptional customer service and teamwork. Grow your career in the hospitality industry with us!
Job Types: Full-time, Part-time, Seasonal
Pay: From $11.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Commuter assistance
- Employee discount
- Flexible schedule
- Food provided
Ability to Commute:
- Alpine, TN 38543 (Required)
Ability to Relocate:
- Alpine, TN 38543: Relocate before starting work (Required)
Work Location: In person
Salary : $11