Industrial Service Support Specialist

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

East Penn is an Equal Opportunity Employer.  You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. 

Overview

Are you someone who loves helping others, staying organized, and keeping a busy operation running smoothly?

Do you thrive in a fast‑paced environment where every day brings something new? If so, we’d love to meet you!

We’re looking for an Industrial Service Support Specialist to become a key part of our service team. In this role,

you’ll be the friendly voice our customers rely on, the coordinator who keeps our technicians moving, and the problem‑solver

who ensures everything behind the scenes runs like clockwork.

If you enjoy variety, teamwork, and making a real impact, this is the perfect opportunity.

Responsibilities

• Support customers by answering inbound service calls and helping them get the assistance they need

• Dispatch technicians to customer sites and manage daily schedules

• Organize technician workloads and actively look for opportunities to keep teams productive

• Coordinate preventive maintenance appointments and maintain monthly PM lists

• Prepare pre‑job paperwork and communicate schedule updates to technicians

• Maintain customer records in the Somax system

• Create small quotes for existing customers

• Process service work orders—pricing, POs, billing, and closing out jobs

• Handle parts requests from customers and order parts from vendors

• Communicate with suppliers to obtain pricing and prepare customer quotes

• Manage branch inventory including cell orders and stock

• Support warranty paperwork and repair intake

• Review technician reports and complete first edits

• Collaborate with the Service Manager to maintain workflow

• Handle office operations including supplies, mail, and general administrative tasks

• Other responsibilities as requested by Management.

Qualifications

Excellent communication skills, good math skills, computer training or comparable experience in WORD, and EXCEL, ability to work with confidential information, good typing skills, ability to use all types of office equipment, previous secretarial/clerical experience or training, good phone skills, good organizational skills, and good interpersonal skills

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group insurance that includes medical, dental, vision, and prescription coverage
• 401K savings plan
• Annual bonus
• 9 paid holidays and 10 paid vacation days
• Employee assistance programs
• Fitness Discounts
• Promotional opportunities
• Safety Glasses, Safety Shoes, and Uniform provided or reimbursed by the company