What are the responsibilities and job description for the Customer Service Associate position at East Jordan State Street Marathon?
Job Overview
We are seeking a dynamic and enthusiastic Customer Service Associate to join our team! In this vital role, you will be the friendly voice and helpful presence that ensures our clients receive exceptional support and service. Your energy, communication skills, and problem-solving abilities will drive positive experiences, foster client loyalty, and contribute to our company’s reputation for excellence. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client relations within a fast-paced environment.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, providing clear and courteous assistance.
- Handle inbound and outbound calls efficiently while maintaining professional phone etiquette.
- Assist clients with product information, order processing, billing questions, and technical support.
- Support sales efforts by identifying customer needs and recommending suitable products or services.
- Resolve customer issues with a proactive approach, ensuring satisfaction through effective problem-solving.
- Maintain organized records of customer interactions, transactions,
Qualifications
- Proven experience in customer service or call center roles is preferred; bilingual abilities are a plus!
- Strong communication skills in English;
- Excellent organizational skills with attention to detail
- Demonstrated ability to handle multiple tasks simultaneously while maintaining professionalism.
- Experience with customer support tools
- Outstanding phone etiquette combined with strong written communication skills.
- Ability to work effectively in a team environment with excellent interpersonal skills.
Join us as a Customer Service Associate and become an essential part of a vibrant team dedicated to delivering outstanding client experiences! This role offers the chance to sharpen your communication skills, expand your technical knowledge, and grow within a supportive organization that values your contributions.
Pay: $14.50 - $16.50 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
Work Location: In person
Salary : $15 - $17