Computer Support Assistant 2025/26

There is an opening for Computer Support Assistant in the Information Technology Department. This position is 12-months and is a competitive Civil Service title.

Job responsibilities are but not limited to the following:

• Sets up and supports computer hardware and software in operational order in a local network environment;
• Installs and relocates personal computers (PCs) and peripheral equipment;
• Installs new and upgraded PC software packages and ensures network connectivity;
• Provides basic personal computer software training to users on various software;

• Responds to questions concerning hardware and software problems;
• Analyzes basic problems concerning PC software and hardware to determine an acceptable solution and ensures that all applications run;

• Maintains server accounts (establishes new accounts, assigns levels to users and deletes old accounts);

• Refers more difficult software, hardware, and equipment problems to higher-level technical staff;
• Creates and maintains computer inventory;
• Assists with text and image scanning;
• Maintains software licensing information and updates to software;

The Civil Service title of Computer Support Assistant or eligible for the title of Computer Support Assistant is required.

Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) One (1) year paid full-time or its part-time equivalent experience providing computer support to users, including diagnosing software and hardware problems and resolving problems, or training, instructing or providing explanation to users in basic hardware and software methods and principles; OR,
(B) Successful completion of nine (9) college semester credit hours in a computer science or information
technology field; OR,
(C) Possession of a CompTIA A , Microsoft Office Specialist, or Google IT Support Professional Certification;
OR,
(D) An equivalent combination of education or experience as defined by the limits of (A), (B), and (C).