What are the responsibilities and job description for the Customer Support Assistant position at East Infinity?
Department: East Infinity
Location: Atlanta, GA
Compensation: $48,000 - $52,000 / year
Job Description:
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services. As a Customer Support Assistant, you will play a crucial role in resolving customer inquiries, addressing issues, and fostering strong relationships with our diverse customer base.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries through multiple channels including phone, email, and live chat.
- Provide accurate information and solutions to customers in a timely manner.
- Assist customers with product-related questions and troubleshooting steps.
- Document and track customer interactions in our CRM system for future reference.
- Collaborate with other departments to resolve more complex issues as they arise.
- Gather customer feedback and report findings to help improve service quality.
Skills & Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think critically under pressure.
- Ability to work well both independently and as part of a team.
- Proficiency in using CRM software and other office tools
Benefits:
- Opportunities for professional growth and career advancement.
- Comprehensive training and ongoing support.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- A collaborative and innovative work environment.
Salary : $48,000 - $52,000
