Regional Director – Community Resilience & Ecosystem

Position Title: Regional Director – Community Resilience & Ecosystem

Location: 11821 East Freeway, Suite 500, Houston, TX 77029

Employment Type: Full-Time

Work Mode: In-Person

Reports To: Chief Impact Officer

Salary Range: $75,000–$90,000 annually up to 10% performance bonus

About EHCEC

EHCEC is the regional development anchor for East Harris County.

We operate with the speed of a start-up, the discipline of a high-performance organization, and the responsibility of a backbone institution. We do not run disconnected programs. We build systems that move people, institutions, and communities forward.

We build systems.

We move fast.

We measure outcomes, not activity.

There is no playbook for this work. You are not stepping into a polished system — you are helping to build it.

Why This Job Matters

Community stability in East Harris County is not limited by the absence of services. It is limited by fragmentation.

Families encounter housing support, food assistance, health navigation, public benefits, and disaster response as disconnected experiences rather than a coordinated safety net. Partners operate in parallel instead of alignment. Funders see activity without infrastructure. During a crisis, systems strain and families pay the cost.

Without a unifying community resilience system:

• Families must self-navigate complex and disjointed services
• Crises repeat instead of being prevented
• Partners remain siloed
• Data is inconsistent and outcomes are unclear

The Regional Director – Community Resilience & Ecosystem exists to solve this problem.

This role designs, builds, and scales the regional community resilience backbone, creating clear pathways, aligning partners, strengthening coordination before and during crisis, and delivering measurable stabilization outcomes for households across East Harris County.

This is a systems leadership seat, not a case management role or subject-matter-expert position.

What You’ll Be Responsible For

Program Scale & Financial Scope

The Community Resilience & Ecosystem portfolio you design and lead is expected to scale to $750,000–$1,000,000 annually by Year 3 through the systems, partnerships, and funding strategies you architect.

1. System Design & Strategy

• Design and launch a 3-year Community Resilience Framework adopted by leadership within 12 months
• Build standardized referral and escalation pathways across partners, with 100% of core pathways documented and active
• Define success metrics and operating definitions used consistently across programs and partners
• Develop SOPs, dashboards, and reporting rhythms, with live dashboards tracking referrals, partners, and outcomes
• Recommend and implement the optimal mix of direct services vs. partner-led delivery with the Executive Leadership Team

2. Execution & Operations

• Lead a multi-project Community Resilience portfolio serving at least 1,200 households annually
• Manage navigators and coordinators with clarity, coaching, and accountability while maintaining strong staff retention
• Use project management tools (Monday.com, HubSpot) to drive pace, with 100% of projects tracked and owned
• Maintain weekly execution cadence that reduces average time-to-service by at least 25%
• Achieve and sustain a minimum 70% successful referral completion rate

3. Partnerships & Ecosystem Leadership

• Build and steward relationships with housing agencies, food banks, clinics, emergency management, and public systems, maintaining at least 20 active ecosystem partners
• Convene quarterly partner meetings and cross-sector working groups with consistent engagement
• Formalize collaboration through at least 5 MOUs within the first 12 months
• Broker solutions across partners to resolve system gaps and reduce duplication of services

4. Data & Impact

• Track referral completion and time-to-service with at least 90% data completeness across systems
• Publish quarterly dashboards and impact reports on time for internal leadership and funders
• Use data to drive continuous improvement, demonstrating quarter-over-quarter gains in at least two core indicators

5. Culture & Leadership

• Model a Builder mindset that balances pace, ownership, mission, and performance in a fast-moving environment
• Coach and develop team members through regular check-ins and on-time performance reviews
• Share credit, own mistakes, and reinforce EHCEC’s low-ego, team-first culture
• Maintain strong team morale and retention while operating under high accountability standards

Who This Job is For

✅ A systems builder and architect who thrives in ambiguity

✅ A disciplined project manager who finishes what they start

✅ A people leader who sets clarity and drives accountability

✅ A cross-sector convener who aligns partners around shared outcomes

✅ A mission-driven operator energized by complexity and white space

Who This Job is Not For

🚫 Someone seeking predictability or a slow pace

🚫 A hands-on service provider or case manager

🚫 A technical subject-matter expert looking to deliver services directly

🚫 Anyone uncomfortable with data, dashboards, or accountability

🚫 Leaders who prefer ego-driven or siloed work

What You Bring

• 7 years of people and program leadership experience
• Proven track record building and scaling systems
• Strong project management discipline
• Comfort operating in fast-paced, ambiguous environments
• Experience managing teams and budgets
• Data fluency and outcome orientation
• Low-ego, team-first leadership style

Content expertise is not required. You will lead systems—not deliver services.

What Success Looks Like (30 / 60 / 90 Days)

First 30 Days

• Build understanding of EHCEC’s backbone model, tools, and partners
• Assess existing programs, referral flows, and data
• Establish execution cadence and clarity with the team

First 60 Days

• Draft the Community Resilience Framework
• Identify priority system gaps and quick wins
• Begin formalizing partner roles and referral standards

First 90 Days

• Launch standardized referral pathways
• Stand up initial dashboards and reporting
• Execute first partner convening
• Demonstrate reduced time-to-service for households

What We Offer

We know that great work comes from happy, supported employees. That’s why we offer:

• Competitive Salary – We recognize and reward talent.
• Comprehensive Benefits – 100% employer-sponsored medical, dental, and vision coverage.
• Generous PTO – 30 days plus 6 health and wellness days of paid time off annually.
• 401(k) Match – We match dollar-for-dollar up to 5%.
• Employee Assistance Program (EAP) – Confidential support for mental health, financial counseling, and personal wellness.
• Employee Snack Bar – Complimentary snacks and refreshments to keep you energized throughout the day.
• Career Advancement Opportunities – Ongoing professional development, mentorship, and leadership training to support your growth.
• True Team Atmosphere – A culture built on collaboration, inclusivity, and shared success.
• Team Culture – Annual retreats, quarterly team-building events, and a commitment to work-life balance.

Physical Conditions:

The staff person must be able to attend meetings on nights and weekends as needed. EHCEC is a collaborative work setting. Employees pitch in to help each other with responsibilities as needed. Team members will be expected to contribute to teamwork and a sense of collaboration.

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

EHCEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.