What are the responsibilities and job description for the Customer Service Representative CES position at East Coast Warehouse & Distribution Corp?
Customer Service Representatives support daily transportation operations by processing driver transactions, verifying documentation and payments, and ensuring accurate paperwork.
- Welcome and assist drivers at the service window.
- Review and verify required driver and shipment documentation.
- Confirm all required payments have been received
- Advise drivers of outstanding charges and direct them through the approved payment process when necessary.
- Update payment in internal system
- Invoice container once driver is processed
- Communicate with customers, drivers, and operations regarding documentation, payment status
- Resolve documentation discrepancies by coordinating with the appropriate internal departments.
- Answer incoming phone calls and emails in a professional and timely manner.
- Perform general administrative duties and provide operational support as assigned.
Qualifications
- Customer service or administrative experience preferred.
- Strong attention to detail and organizational skills.
- Excellent communication and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Accurate data entry and basic computer skills.
- Ability to learn new software quickly.
- Professional, dependable, and team-oriented.
- Responsible for data entry into Safeway’s Transportation Management System (Trinium).
- Responsible for daily customer communication related to US Customs exam container moves.
- Responsible to ensure no cargo is released prior to clearance of US Customs holds.
- Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
- Works directly with customer on obstacles that can arise due to terminal related delays and issues.
- Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
- Check driver documents for container and LCL pick ups at the CES
- Check system to ensure cargo is released/charges paid/freight release present
- Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
- Communicates with SSL to resolve any issues
Pay: $23.00 - $25.00
Salary : $23 - $25