What are the responsibilities and job description for the Service Appointment Coordinator position at East Coast Honda?
Service Appointment Coordinator - Join Our Award-Winning Team! - East Coast Honda
Are you a customer-focused individual with excellent communication skills? East Coast Honda is seeking a friendly and organized Service Appointment Coordinator to join our award-winning service department!
We offer a stable, full-time position with consistent hours and a supportive team environment. If you're looking for a role where you can make a real difference in customer satisfaction, we want to hear from you!
Why Join East Coast Honda?
- Consistent Schedule: Enjoy a reliable work-life balance with Monday-Friday, 9:00 AM - 6:00 PM hours with a rotating Saturday from time to time.
- Award-Winning Team: Be part of a recognized and respected service department.
- Growth Opportunity: Develop your skills and advance your career within a thriving dealership.
- Supportive Environment: Work alongside a team that values your contributions.
What You'll Do:
- Schedule Service Appointments: Efficiently manage incoming calls to schedule service appointments for our valued customers.
- Coordinate with Service Advisors: Collaborate with service advisors to optimize appointment scheduling based on available time slots.
- Provide Excellent Customer Service: Make outbound follow-up calls to ensure customer satisfaction after service appointments.
- Maintain Accurate Records: Utilize computer systems to accurately record and manage appointment details.
What We're Looking For:
- Exceptional Customer Service Skills: A genuine passion for helping customers and providing a positive experience.
- Strong Communication Skills: Excellent phone etiquette and the ability to handle multiple calls effectively.
- Computer Proficiency: Basic technical knowledge of computers and software applications.
- Organizational Skills: Ability to prioritize tasks and manage time effectively.
Requirements:
- Ability to work Monday-Friday, 9:00 AM - 6:00 PM and possible Saturdays
- Reliable and detail-oriented.
How to Apply:
In-Person: Please apply in person at the East Coast Honda building to complete an application.
Email: aclark@eastcoastcars.com
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person