Retail Supervisor

East Coast Cannabis is seeking a Retail Supervisor to support daily retail operations, guide Retail Associates on the sales floor, and help deliver exceptional, compliant customer experiences. This role plays a key leadership presence during operating hours, supporting store flow, sales performance, and team engagement while adhering to Maine Adult Use regulations and ECC best practices.

This is a hands-on leadership role ideal for someone who enjoys working with others, staying customer-facing, and stepping in as the point of leadership when managers are unavailable.

Key Responsibilities

Store Leadership & Operations

• Open and close the retail store following the Manager Opening and Closing checklist
• Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available
• Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions
• Uphold ECC security standards and operational protocols

Customer Experience & Sales Support

• Assist with high-touch customer interactions and transaction processing
• Reinforce store sales goals as directed by the Retail Manager
• Provide knowledgeable, compliant product recommendations
• Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards

Product & Cannabis Knowledge

• Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards
• Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies
• Share product and cannabis education with team members to support confidence and compliance

Inventory & Merchandising

• Receive cannabis and non-cannabis inventory following ECC inventory receipt protocols
• Perform basic inventory management, including daily counts and reconciliation
• Maintain organized inventory storage, handling, and movement
• Merchandise and zone store inventory to maintain visual and brand standards

Cash Handling & Administrative Tasks

• Perform accurate cash handling, register counts, and transaction processing
• Assist with basic updates to in-house menus, displays, and printed materials

Qualifications

Education

• High school diploma or equivalent required
• Some college prefered
• Bachelor’s degree preferred

Experience

• Minimum of 3 years customer service experience required
• Retail, sales, or restaurant experience required
• Cannabis industry experience preferred
• Proficiency with Microsoft Office Suite required

Position-Specific Skills

• Ability to clearly communicate product specifications
• Strong retail sales and customer engagement skills
• Ability to work toward and support staged sales goals
• Ability to multitask in a fast-paced environment while maintaining strict compliance accuracy
• Demonstrated leadership and sound judgment

Personal Characteristics

• Approachable, outgoing, and customer-focused
• Team-oriented with a supportive leadership style
• Comfortable coaching and guiding peers on the sales floor

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs

Schedule & Compensation

• Full-Time position
• Must be available for opening and closing shifts, nights, weekends, and holidays
• Retail operating hours: 7:00 AM – 9:30 PM
• Pay: $20 per hour

• Cannabis experience preferred.
• Experience working in a retail environment with inventory including some sort of regulated product (e.g., alcohol, pharmaceuticals, perishables, etc).

Overall: Mid-level (2-5 years) or higher

Cannabis industry: Some (1-2 years) or higher

East Coast Cannabis boasts two large state-of-the-art cultivation facilities where we nourish and craft the best cannabis cultivars. Our state-licensed kitchens use these cultivars to produce precise, consistent, and replicable cannabis-infused edible experiences to support an active or relaxed cannabis lifestyle. With infrastructure designed by cutting-edge engineers, our laboratory curates terpene-rich extracts for a variety of applications and consumer preferences. In our retail stores, you can find the latest cannabis accessory products, durable high-quality active apparel, and authentically Maine gear. Every East Coast Cannabis team member is experienced, skilled, and participates in ongoing training to maintain the most current methodologies and practical concepts in our industry.

• Employee discount
• Paid time off
• Medical, Dental & Vision Benefits at 90 Days
• Pet Insurance
• Best in class industry experience
• Startup atmosphere with internal growth potential