Retail Supervisor

East Coast Cannabis is seeking a Retail Supervisor to support daily retail operations, guide Retail Associates on the sales floor, and help deliver exceptional, compliant customer experiences. This role plays a key leadership presence during operating hours, supporting store flow, sales performance, and team engagement while adhering to Maine Adult Use regulations and ECC best practices.

This is a hands-on leadership role ideal for someone who enjoys working with others, staying customer-facing, and stepping in as the point of leadership when managers are unavailable.

Key Responsibilities

Store Leadership & Operations

Open and close the retail store following the Manager Opening and Closing checklist

Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available

Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions

Uphold ECC security standards and operational protocols

Customer Experience & Sales Support

Assist with high-touch customer interactions and transaction processing

Reinforce store sales goals as directed by the Retail Manager

Provide knowledgeable, compliant product recommendations

Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards

Product & Cannabis Knowledge

Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards

Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies

Share product and cannabis education with team members to support confidence and compliance

Inventory & Merchandising

Receive cannabis and non-cannabis inventory following ECC inventory receipt protocols

Perform basic inventory management, including daily counts and reconciliation

Maintain organized inventory storage, handling, and movement

Merchandise and zone store inventory to maintain visual and brand standards

Cash Handling & Administrative Tasks

Perform accurate cash handling, register counts, and transaction processing

Assist with basic updates to in-house menus, displays, and printed materials

Qualifications

Education

High school diploma or equivalent required

Some college prefered

Bachelor’s degree preferred

Experience

Minimum of 3 years customer service experience required

Retail, sales, or restaurant experience required

Cannabis industry experience preferred

Proficiency with Microsoft Office Suite required

Position-Specific Skills

Ability to clearly communicate product specifications

Strong retail sales and customer engagement skills

Ability to work toward and support staged sales goals

Ability to multitask in a fast-paced environment while maintaining strict compliance accuracy

Demonstrated leadership and sound judgment

Personal Characteristics

Approachable, outgoing, and customer-focused

Team-oriented with a supportive leadership style

Comfortable coaching and guiding peers on the sales floor

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 50 lbs

Schedule & Compensation

Full-Time position

Must be available for opening and closing shifts, nights, weekends, and holidays

Retail operating hours: 7:00 AM – 9:30 PM

Bonus Perk: Join the team and earn a $200 sign-on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.

• A minimum of 1 years in a customer service role in a retail or hospitality environment
• Minimum 21 years of age (or as required by state regulations)
• A minimum of a High School diploma is required
• Intermediate-level math skills
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Ability to stand for long periods of time
• Personal experience with cannabis

• Analytical skills to assess data, facts, and figures
• Proven expertise and experience to accurately manage a register
• Experience training new hires in a previous job
• Experience as a “key holder” in a retail environment
• Knowledge of the state’s cannabis regulations
• 5 years in retail

East Coast Cannabis operates a state-of-the-art cultivation facility where we nourish and craft exceptional cannabis cultivars with precision and care. Our state-licensed kitchen uses these cultivars to create precise, consistent, and thoughtfully formulated cannabis-infused edible experiences designed to complement both active and relaxed lifestyles.

With infrastructure designed by forward-thinking engineers, our laboratory produces terpene-rich extracts tailored to a variety of applications and consumer preferences. In our retail stores, you’ll find the latest cannabis accessories, durable high-quality active apparel, and authentically Maine-inspired gear.

Every East Coast Cannabis team member is experienced, skilled, and committed to ongoing training to ensure we maintain the most current methodologies, compliance standards, and practical innovations within our industry.

• Employee discount
• Paid time off
• Pet Insurance
• Best in class industry experience