Retail Associate- Cannaseur

Retail Associate
Cannaseur

Reports to: Dispensary Manager, Assistant Dispensary Manager, Dispensary
Supervisors

Overview: The retail associate is responsible for sales and customer service within the retail dispensary, maintaining brand standards in customer interactions and working to support sales goals as directed by the Dispensary Manager. Retail Associates are responsible for operating within the Maine Adult Use program guidelines per East
Coast Cannabis’ best practices and maintaining an individual identification card issued by the Office of Marijuana Policy, State of Maine.

Retail Associate Responsibilities:

Monitors security systems for customers at the store entrance, permitting access to customers on an individual basis after verifying the customer’s age via valid identification.

Follows ECC protocols for customer verification and first purchase onboarding, collecting and retaining customer documents per Maine regulations. Inputs customer information data into the POS software.

Assists customers in product selection, builds orders and finalizes transactions. Sells products to customers within brand values and in support of Dispensary Manager led sales initiatives and goals, utilizing high touch soft skills.

Utilizes POS software for transactions and basic register protocols such as register balancing and inventory management.

Answers phones and online messages within brand standards and following customer service protocols.

Demonstrates proficient product knowledge and an ability to accurately represent all retail products to ECC brand standards. Relays product knowledge, specifications and information to customers as a representative of the East Coast Brand, using language and information in line within brand values and standards.

Demonstrates proficient cannabis knowledge on topics such as, but not limited to, industry trends, local regulations, ECC testing, growing and manufacturing methodologies and general cannabis science.

Performs basic inventory management including daily counts and reconciliation and follows company best practices for inventory storage, handling and movement.

Merchandises and zones store inventory to maintain brand aesthetics.

Performs general cash handling of customer transactions and register counting.

Follows ECC security best practices and basic protocols.

Performs basic maintenance and updates to in-house menus, displays and literature.

Researches industry trends and educational resources as delegated by leadership.

Daily cleaning and maintenance of the retail store to include bathrooms, floors, general dusting, displays, and any other maintenance tasks as delegated by leadership.

Education: High School Diploma required, college experience preferred.

Experience: A minimum of 3 years customer service experience required. Sales, retail or restaurant experience preferred. Cannabis industry experience preferred. Proficiency with Microsoft Office Suite required.

Position Specific Skills: Ability to articulate product specifications. Demonstrated ability to utilize basic retail sales techniques. Ability to work towards and achievestaged sales goals. Ability to multitask in a fast paced environment while maintaining strict accuracy on compliance tasks.

Personal Characteristics: Outgoing personality, friendly and customer engaging, team forward perspectives.

Required: Must be 21 years or older and be able to pass a Maine State required background check.

Physical Abilities: Must be able to stand for long shifts. Must be able to lift up to 50lbs.'
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COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Tips

Shift availability:

• Night Shift (Required)

Work Location: One location

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Waterville, ME 04901: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $18