Financial Aid Counselor

FLSA Status:

Non-Exempt

Grade:

Position Summary

The Financial Aid Counselor is responsible for providing comprehensive financial aid guidance to students and parents while managing the awarding and monitoring of scholarships, grants, and loans in accordance with federal, state, and institutional regulations.

Essential Job Duties

• Assist students with Free Application for Federal Student Aid (FAFSA), loan applications, and entrance/exit counseling.
• Determine student eligibility for grants, loans, and scholarships based on established criteria.
• Award and monitor various scholarships, tuition waivers, and financial aid packages.
• Maintain current knowledge of financial aid policies, procedures, and regulations.
• Provide guidance to students and parents regarding financial aid options and decisions.
• Process and input financial aid data using specialized software systems.
• Coordinate with other departments to ensure accurate aid disbursement.
• Monitor student completion rates, Grade Point Averages (GPAs), and enrollment status.
• Respond to student and parent inquiries through multiple communication channels.
• Other duties as assigned by Supervisor or designee.

Omission of specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Qualifications

• Bachelor's degree with 2 years of experience in financial aid, higher education, or related field
• Experience with financial aid management systems and federal/state regulations

Licenses/Certifications

• Valid driver's license
• Financial aid system certifications

Knowledge, Skills, and Abilities

• Strong understanding of federal and state financial aid regulations and processes
• Excellent customer service skills with ability to communicate complex information clearly to students and parents
• Proficient in data entry and management with attention to detail and accuracy
• Demonstrated ability to manage multiple cases and priorities simultaneously
• Strong organizational skills with ability to maintain accurate records and meet deadlines
• Ability to maintain confidentiality when handling sensitive financial information
• Must have a strong work ethic and lead by example
• Must be a professional, credible and respected representative of the institution internally and in the community
• Demonstrated willingness and ability to act ethically and socially responsible
Ability to communicate in a courteous manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Constantly required to remain in a seated position for extended periods

Frequently required to communicate effectively with diverse populations

Regularly performs tasks that involve repetitive wrist and finger movement

Regularly operates a computer and other standard office equipment

Occasionally required to move about the office and similar spaces

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

The work is performed in a typical office setting with moderate noise levels from conversations, and standard office equipment.

Supervisory Responsibility

None

East Central University, in compliance with all applicable Federal and State laws and regulations, does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, marital status, genetic information, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admission, employment, financial aid, and educational services. The following person has been designated to handle inquiries regarding the non-discrimination policies: Employment Services Director, 1100 E. 14th St., Danley Hall 111, Ada, OK 74820, (580) 559-5260.

Please ensure you have completed the Equal Opportunity Data Form with your application.