Medical Office Specialist (Front Office)

At Good Neighbor Community Health Center, our Medical Office Specialists are often the first and last point of contact for our patients—setting the tone for a compassionate, efficient care experience. If you’re organized, people-focused, and thrive in a fast-paced environment, we’d love to meet you.

As a Medical Office Specialist, you’ll support daily front office operations and ensure a smooth, welcoming experience for every patient.

• Answer and manage incoming phone calls, routing as needed

• Schedule new and follow-up appointments accurately and efficiently

• Greet, check in, and assist patients with professionalism and warmth

• Verify and update patient information in the medical record

• Collect co-pays and payments (in-person and by phone)

• Set up payment plans in accordance with organizational policies

• Serve as a liaison between patients and clinical staff

• Support billing team with patient files and documentation

• Perform other administrative duties as assigned

Required:

• High School Diploma or equivalent

• Strong computer and data entry skills

• Ability to handle cash and perform basic math accurately

• Excellent communication and customer service skills

• High level of professionalism and confidentiality

• Strong organizational skills and attention to detail

• Self-starter with the ability to work independently

Preferred:

• Experience in a medical office, clinic, or hospital setting

• Familiarity with medical terminology and insurance processes

• Knowledge of Patient-Centered Medical Home (PCMH) or Meaningful Use standards

• Ability to sit or stand for extended periods

• Occasional bending, lifting, and reaching (up to 35 lbs)

• Manual dexterity for operating office equipment (computer, phone, copier)

• Adequate vision and hearing to perform job duties

• Be part of a mission-driven organization serving your community

• Work in a collaborative, patient-centered environment

• Opportunities for growth and development

• This position is subject to the Hatch Act.

• This description reflects general duties and is not all-inclusive. Responsibilities may change as needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Employment is at-will and in compliance with all federal and state laws.

• FTCA malpractice liability protection applies to covered activities through GNCHC.