What are the responsibilities and job description for the Medical Office Specialist position at East Central District Health Department/Good Neighbor Community Health Center?
Help Patients Feel Welcome from the Moment They Walk Through the Door. At Good Neighbor Community Health Center, our front office team plays a critical role in helping patients access care with dignity, compassion, and professionalism.
We are looking for friendly Medical Office Specialists who enjoy working with people, staying organized, and being part of a mission-driven healthcare team that serves the community every day. For many patients, you will be the first voice they hear and the first face they see. Your ability to create a calm, welcoming, and helpful experience truly matters.
Compensation & Benefits
At Good Neighbor, you are more than a receptionist or scheduler. You are part of a healthcare team that helps improve access to care for individuals and families across the community.
We believe in supporting our employees, investing in training, and creating a workplace where people feel respected, valued, and connected to the mission.
Whether you already have healthcare experience or are looking to grow into the field, we want team members who care about people and take pride in helping others.
Additional Information
We are looking for friendly Medical Office Specialists who enjoy working with people, staying organized, and being part of a mission-driven healthcare team that serves the community every day. For many patients, you will be the first voice they hear and the first face they see. Your ability to create a calm, welcoming, and helpful experience truly matters.
Compensation & Benefits
- Competitive Pay starting at
- Full-time benefits package including health, dental, and vision insurance
- Paid time off and paid holidays
- Retirement plan options
- Opportunities for growth and advancement
- Stable full-time schedule with weekends off
- Supportive team environment with hands-on training
- As a Medical Office Specialist, you’ll support daily front office operations and ensure a smooth, welcoming experience for every patient.
- Answer and manage incoming phone calls as needed
- Schedule appointments accurately and efficiently
- Verify and update patient information in the medical record
- Collect co-pays and patient payments
- Assist patients with payment plan processes
- Coordinate communication between patients and clinical staff
- Support billing and administrative workflows
- Help maintain an organized and positive front office environment
- High School Diploma or equivalent
- Strong computer and data entry skills
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask while maintaining professionalism and accuracy
- Ability to work independently and as part of a team
- Experience working in a medical office, clinic, dental office, hospital, banking, retail, hospitality, or customer service setting
- Familiarity with medical terminology or insurance processes
- Experience working with diverse populations and fast-paced environments
- Fluent in English and Spanish
- Ability to sit or stand for extended periods
- Occasional bending, lifting, and reaching (up to 35 lbs)
- Manual dexterity for operating office equipment (computer, phone, copier)
- Adequate vision and hearing to perform job duties
At Good Neighbor, you are more than a receptionist or scheduler. You are part of a healthcare team that helps improve access to care for individuals and families across the community.
We believe in supporting our employees, investing in training, and creating a workplace where people feel respected, valued, and connected to the mission.
Whether you already have healthcare experience or are looking to grow into the field, we want team members who care about people and take pride in helping others.
Additional Information
- This position is subject to the Hatch Act.
- This description reflects general duties and is not all-inclusive. Responsibilities may change as needed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Employment is at-will and in compliance with all federal and state laws.
- FTCA malpractice liability protection applies to covered activities through GNCHC.