What are the responsibilities and job description for the Medical Office Specialist position at East Central District Health Department/Good Neighbor Community Health Center?
The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator.
Essential Job Functions
High School Diploma or equivalent preferred.
Required Skills
May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.
General Requirements
Essential Job Functions
- Answer incoming calls, answering and transferring phone calls as required.
- Schedule new and follow-up appointments.
- Perform confirmation calls for patients and clients in a timely manner.
- Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
- Collect co-pay and/or payment at time of service as required.
- Establish agreed upon payment plans that meet policy requirements.
- Maintain knowledge of insurance eligibility.
- Performs other duties as assigned.
High School Diploma or equivalent preferred.
Required Skills
- Basic computer and data entry skills required
- Ability to handle cash and to count money at high volumes including mathematical computations.
- Effective oral and written communication skills.
- Able to exhibit a high level of confidentiality.
- Excellent organizational skills.
- Proactive and independent with the ability to take initiative.
- Bi-lingual preferred.
May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds.
General Requirements
- Valid Driver’s License
- Reports to work on time on a scheduled basis.
- Follows organizational policies and procedures.