Practice Manager

Description

Job title: Practice Manager

Location: ECPC Pain Specialists-Greenville, NC

Status: Full-time, Exempt

Department: ECPC Pain Clinics - Administrative

Reports to: Chief Administrative Officer

Job Supervisory Responsibilities: Yes

Job Summary:

The Practice Manager will be responsible for the overall operations and development of the Greenville ECPC Pain Specialist practices at the various locations throughout the Greenville area. In this important role, the Practice Manager will serve as an information resource and liaison for patients, the general public, providers, and staff to ensure the success of the practice.

Duties/Responsibilities:

• Lead a dedicated team of clinical and administrative professionals with vision and purpose.
• Drive operational efficiency, patient satisfaction, and team engagement.
• Collaborate with physicians and executive leadership to implement strategic initiatives.
• Manage budgets, staffing, scheduling, and compliance with healthcare regulations.
• Foster a culture of excellence, accountability, and continuous improvement.
• Manage daily staffing to ensure optimal operation of the practice.
• Interview, hire, and train new staff in accordance with HR and practice guidelines.
• Regularly review productivity and make staffing adjustments as needed.
• Monitor and approve time cards.
• Maintain current licensing and certified CPR training for clinical staff.
• Ensure that medical records are properly stored and released according to HIPAA regulations.
• Ensure all federal and state laws and guidelines are followed (i.e. OSHA, CLIA, HIPAA) both for patients and practice employees.
• Conduct regular staff meetings and annual performance evaluations for the administrative team.
• Explore competitive pricing for supplies, biohazard waste removal, consultant fees, answering services, etc.
• Performs other duties as assigned.

Education and Experience:

Bachelor’s Degree in related field plus a minimum of five years’ healthcare experience in managing/supervising multiple staff members and job positions – OR - the equivalent combination of education and experience.

• Proven leadership experience in healthcare operations.
• Exceptional communication, problem-solving, and organizational skills.
• A proactive, hands-on leader who inspires confidence and drives results.
• Ability to adapt and thrive in a growing, evolving practice environment.
• Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, physicians, patients, and the public.
• Must display a high level of confidentiality, integrity, and initiative.
• Strong relationship building skills with the ability to delegate and mentor.
• Possess the ability to identify gaps or problems in business processes and develop ideas to resolve them.
• Strong understanding and modeling of customer service principles.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Ability to form positive and collaborative relationships with all levels in the organization.
• Strong analytical and organization skills required.
• Ability to lead high quality and productive staff and physician meetings.
• Knowledge of third party and insurance procedures, regulations and billing requirements, and government reimbursement programs.
• Have strong ability to lead and or work as a member of various cross-functional teams.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite.
• Medical office billing experience is an asset.
• Apply basic bookkeeping and computer skills.

Work Environment/Physical Requirements:

• Work performed in an office environment.
• Involves frequent contact with physicians, leadership, and medical office staff.
• Work may be stressful at times.
• Interaction with others is frequent and often disruptive.
• Requires long periods of standing, walking, and/or sitting down.
• Physical activity can be spontaneous and fast-paced regularly.
• Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
• Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.