What are the responsibilities and job description for the Medical Receptionist position at East Bay Community Action Program?
East Bay Community Action Program is hiring for a full-time Medical Receptionist! The Medical Receptionist serves as the first point of contact for patients, clients, and visitors at our healthcare center. This position is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support.
Key Responsibilities:
- Answer multi-line phone system and direct calls appropriately
- Provide general information about services, procedures, and policies
- Respond to basic inquiries from patients, providers, and other departments
- Schedule, reschedule, and cancel appointments using the electronic scheduling system
- Maintain provider schedules and coordinate with clinical teams
- Document appointment details accurately in the electronic health record
- Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner
- Verify patient eligibility for services and collect appropriate payments and co-pays
- Ensure all patients complete necessary consent forms and acknowledgments
- Maintain strict patient confidentiality and adhere to HIPAA regulations at all times
- Assist with administrative projects as assigned
- Participate in departmental meetings and training sessions
Qualifications:
- High school diploma or GED required
- Associate degree in healthcare administration, business, or related field preferred
- Ability to work an assigned schedule with as needed flexibility for coverage between the hours of 7:30am - 8:00pm.
- Minimum of 1 year experience in a customer service role in a healthcare setting
- Experience with electronic health records and scheduling systems
- Demonstrated competency in multi-line phone systems and general office equipment
- Medical terminology certification preferred
- Familiarity with health insurance verification processes
- Proficiency in Microsoft Office applications
At East Bay Community Action Program (EBCAP) we offer our employees:
- Exceptional healthcare benefits with heavily subsidized medical and dental insurance through BCBSRI
- 403(b) retirement plan with up to 3% company match after 1 year
- Substantial paid time off including vacation, 12 holidays, personal days, and sick time
- Tuition reimbursement and paid CEU opportunities
- Supportive team environment focused on collaboration and excellence
We welcome candidates from all backgrounds who are passionate about making a difference in our community
