What are the responsibilities and job description for the Emergency Services Manager position at East Bay Community Action Program?
Description
The Manager, Emergency Services, Intake & Access ensures the effective delivery, coordination, and oversight of emergency behavioral health services, intake functions, and access operations across all service locations. This role achieves consistent, timely, and clinically appropriate access to care by leading crisis response, intake, and scheduling systems while maintaining compliance with Rhode Island Mental Health Law, federal and state regulations, and accreditation standards.
The position drives operational performance, supervises clinical and access staff, and ensures safe, effective, and least restrictive interventions for individuals experiencing behavioral health crises.
Key Responsibilities
You won’t just manage processes—you’ll transform access to care. From crisis intervention to intake coordination, your leadership will ensure individuals experiencing behavioral health or substance use challenges receive safe, effective, and least restrictive care—24/7.
- Oversee emergency behavioral health services, crisis response, and intake operations across multiple service points
- Ensure compliance with Rhode Island Mental Health Law, CCBHC, HRSA, and Joint Commission standards
- Lead 24/7 coverage planning, staffing, and performance monitoring
- Drive timely, same-day access to care and reduce barriers to engagement
- Monitor key access metrics including wait times, no-shows, and appointment availability
- Optimize staff scheduling and client assignment based on clinical need and provider capacity
- Ensure individuals receive care regardless of diagnosis, insurance, or ability to pay
- Provide direct crisis intervention, psychiatric assessments, and risk evaluations
- Determine appropriate levels of care, from outpatient services to hospitalization
- Collaborate with hospitals, mobile crisis teams, law enforcement, and community partners
- Supervise and mentor clinical and access staff
- Deliver training in crisis intervention, suicide risk assessment, and compliance standards
- Foster a culture of accountability, growth, and clinical excellence
- Build strong relationships with hospitals, schools, and community providers
- Ensure seamless transitions and continuity of care
- Represent the organization in community and system-level initiatives
- Individuals in crisis are connected to care quickly, safely, and effectively
- Access systems run smoothly with measurable improvements in timeliness and engagement
- Staff feel supported, developed, and empowered
- Community partnerships strengthen your organization’s reach and impact
Qualifications
- Master of Social Work (MSW), Master’s degree in Mental Health Counseling
- Independently licensed clinician (LICSW/LMHC)
- Three (3) to five (5) years post-graduate clinical experience in crisis intervention.
- Demonstrated experience in behavioral health crisis assessment, triage, and care coordination.
- Experience supervising clinical staff and managing operational workflows in a behavioral health setting.
Benefits
For Full-Time Employees Working 30-40 hours per week, EBCAP offers:
- Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
- Supplemental vision insurance (Delta Dental)
- Voluntary medical and dependent care flexible spending accounts
- Up to 3% matching 403(b) retirement plan
- Employer-paid life insurance
- Generous paid time off including vacation, holidays, personal days, and sick time
- Mileage reimbursement
- Tuition reimbursement
- Employer-paid professional development
- Employee assistance program
About East Bay Community Action Program
East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.
Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.
Equal Opportunity Employer
East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.
If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at peopleoperations@ebcap.org (401) 431-9870 x1615.