What are the responsibilities and job description for the Customer Service Representative position at Easley Transportation Llc?
Benefits:
Overview:
Ensuring the proper and timely movement of freight and information, while providing an exceptional customer service with operations.
Major Duties and Responsibilities:
Customer service
Deliver best in class customer service to our customers at all times.
Interact with our customers in arranging their shipments, proactively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
Ensure all communications are professional, timely and appropriately handled using the
best medium, for both internal and external correspondence.
Operations
Understand department process flow, constantly looking for areas of improved efficiency.
Track and trace shipments as required. To ensure pro-active customer communication. (e.g. booking deliveries in advance or notifying customers of delays, etc...)
Ensure timely delivery of freight to customers.
Act as a driver clerk, receiving and processing paperwork and PODs with both Easley drivers and forwarder drivers.
Ensure accurate and timely data entry into the system through all departments; Intermodal, Imports, Warehouse, and Dispatch
Help process dock receipts and conduct inventory per customer.
Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end.
Process dock receipts
Responsible for all customer inventory counts
- Employee discounts
- Health insurance
- Paid time off
Overview:
Ensuring the proper and timely movement of freight and information, while providing an exceptional customer service with operations.
Major Duties and Responsibilities:
Customer service
Deliver best in class customer service to our customers at all times.
Interact with our customers in arranging their shipments, proactively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
Ensure all communications are professional, timely and appropriately handled using the
best medium, for both internal and external correspondence.
Operations
Understand department process flow, constantly looking for areas of improved efficiency.
Track and trace shipments as required. To ensure pro-active customer communication. (e.g. booking deliveries in advance or notifying customers of delays, etc...)
Ensure timely delivery of freight to customers.
Act as a driver clerk, receiving and processing paperwork and PODs with both Easley drivers and forwarder drivers.
Ensure accurate and timely data entry into the system through all departments; Intermodal, Imports, Warehouse, and Dispatch
Help process dock receipts and conduct inventory per customer.
Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end.
Process dock receipts
Responsible for all customer inventory counts