Account Payable Specialist II

JOB SUMMARY: The AP Specialist II is an experienced accounting professional responsible for independently managing complex accounting activities and supporting the accurate and timely payment of carriers. Working closely with the AP Manager and Senior AP Specialist, this position applies advanced knowledge of accounts payable processes, accounting principles, and EASE systems to research and resolve discrepancies, manage escalated inquiries, and maintain accurate financial data and strong carrier relationships.

The AP Specialist II is expected to work independently within established policies and procedures, exercise sound judgment when resolving issues, and serve as a knowledgeable resource to other members of the Accounts Payable team. This position takes ownership of assigned AP processes, identifies opportunities to improve efficiency and accuracy, and assists with training, cross-training, process changes, and other department initiatives.

ESSENTIAL DUTIES:

• Build and maintain positive relationships with carriers while appropriately handling complex or escalated inquiries.
• Work collaboratively with the AP Manager, other Accounting teams, and Operations teams to ensure timely carrier payments and resolution of outstanding issues
• Review and approve all carrier invoices and required backup documentation through Navix
• Research and resolve complex invoice discrepancies, determining appropriate corrective action and escalating issues when necessary.
• Reconcile vendor statements, address payment inquiries, and resolve purchase order or invoicing discrepancies
• Cross train and ability to provide support to other roles within the accounting team
• Review and image all carrier quick pay invoices and required backup documentation.
• Develop and continue to increase working knowledge of McLeod, Navix, etc.
• Check and respond accordingly to pay status and other miscellaneous requests through email
• Answer all calls coming into the Accounting Department and handle them accordingly.
• Monitor Navix queues, aging reports, and payment statuses to identify and address issues proactively
• Reach out to carriers for paperwork when needed.
• Identify process improvement opportunities to enhance efficiency and accuracy within the AP department
• Process all direct deposit setups received via email.
• Complete and return aging reports requested from carriers and factoring companies.
• Handle all remittance requests from carriers and factoring companies.
• Ability to accurately respond to rate verification requests
• Ability to navigate work-flow process, follow through and resolve Refund Requests
• Send Rate Cons to carriers when requested.
• Maintain a commitment to the mission, vision, and values of EASE and demonstrate a commitment to high professional ethical standards.
• Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
• Demonstrate efficient time management skills by being punctual and reliable.
• Maintain a commitment to the mission, vision, and values of the organization and demonstrate a commitment to high professional ethical standards.
• Display effective communication skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
• Other duties as determined by management

Education & Experience

• • High School Diploma or GED required.
  • A bachelor's degree and a minimum of 2-4 years of related experience, or a associates degree and a minimum of 4-6 years related experience or a minimum of 6-8 years related experience preferred.
  • Additional related trainings and certifications will be weighed on a case by case basis.

Additional Desired Skillset

• • Customer service-related talents.
  • Excellent communicator with a great phone presence.
  • Constructive problem solver.
  • Proficient in Outlook and Teams; intermediate in Excel and Word.
  • Experience in transportation industry is an asset, otherwise must be willing and able to learn quickly
  • Ability to remain calm under sometimes stressful situations.
  • Ability to adapt quickly to different situations and multi-task.