Claims Representative

Description

Claims Representative

• Request, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements..
• Maintain detailed records to ensure accurate claim status tracking.
• Request and track payment for various claims credits/debits.
• Provide claims updates to carriers and customers.
• Track and meet claims deadlines. 

Carrier Administrative Representative

• Vet carriers in alignment with EASE Logistics requirements and onboarding processes. 
• Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.
• Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.
• Run regular compliance and expiration reports to keep carrier records current.
• Manage carrier service failure tracking and document compliance issues.
• Support Marketing regarding public reputation management on industry review platforms.
• Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.
• Resolve carrier-related issues and identify opportunities to mitigate operational risks.

Qualifications

Education

• High School Diploma or GED required.
• Associate or Bachelor’s degree required.
• Additional training or certifications in claims, risk management, or logistics compliance are a plus.

Experience

• No additional experience required

Knowledge, Skills & Abilities

• Strong clerical and organizational skills with the ability to gather, organize and consolidate documents.
• Excellent communication skills via phone, email, and written documentation.
• High attention to detail, accuracy, and compliance awareness.
• Ability to multitask and manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and ability to adapt to new software.