Account Coordinator

JOB SUMMARY:  The Account Coordinator role is the perfect launchpad for those ready to jump into the fast-paced world of logistics. In this role, you’ll support a team managing established customer relationships and help keep freight moving across the country every day. Account Coordinators work alongside Account Representatives and Account Managers to execute shipments, coordinate details, track freight in real time, and keep communication flowing between internal teams, customers, and carrier partners. You’ll be in the middle of the action solving problems, keeping operations running smoothly, and helping deliver the high level of service EASE customers expect. If you’re organized, proactive, and energized by a dynamic environment where no two days look the same, this role is a great way to build foundational experience in supply chain operations while making an immediate impact.

ESSENTIAL DUTIES

• Support the execution of the EASE Logistics Customer Journey by following company service standards and assisting with day-to-day account activities.
• Assist Account Representatives and internal teams in managing customer shipments, ensuring loads are scheduled, tracked, and completed successfully.
• Communicate with customers, carriers, and internal departments to provide updates, resolve basic issues, and ensure a positive customer experience.
• Utilize internal systems, tools, and reports to monitor shipments, update account information, and maintain accurate records.
• Work with Carrier Solutions to help coordinate load coverage, track shipment visibility, and ensure carrier compliance with customer requirements.
• Assist in reviewing data, reports, and KPIs to support operational efficiency and account performance.
• Help identify and escalate service issues, supporting problem resolution to maintain customer satisfaction.
• Maintain clear and timely communication with internal teams to ensure shipments and customer requests are handled efficiently.
• Support the account team in preparing information for bids, RFQs, and customer reporting as needed.
• Assist with basic account maintenance tasks including documentation, system updates, and operational follow-up.
• Participate in team meetings and contribute to process improvements and operational best practices.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Business, Communications, Logistics, or a related field preferred.
• Relevant coursework, internships, or certifications may be considered in place of related experience.

Experience

• No prior professional experience required.
• Internship, part-time work, or campus leadership experience is a plus.
• Experience or interest in the transportation or logistics industry is preferred but not required.

Knowledge, Skills, & Abilities

• Energetic, relentless, and thrives on hunting for opportunities.
• Sales, customer service, and/or negotiation-related talents
• Excellent communicator with a great phone presence.
• Constructive problem solver.
• Flexible in work hours and adaptable to changing workload.
• Be willing to learn a lot very fast.
• Ability to remain calm under sometimes stressful situations.
• Ability to multi-task and adapt quickly to different situations.
• Proficient in Microsoft Office Suite
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.