Landscape Account Manager

POSITION OVERVIEW

EarthScapes Lawn and Land Service, Inc. is seeking an entrepreneurial Landscape Account Manager to own and grow our portfolio of business in Hampton Roads. This is not a traditional account manager role—you will operate as a "mini business owner" with complete responsibility for the Hampton Roads Southside geographic territory (Virginia Beach, Norfolk, Chesapeake, Suffolk).

You will combine strategic relationship management with hands-on field operations, directly supervising maintenance crews while building deep client relationships. This dual-hat role offers significant responsibility and the opportunity to shape a territory as EarthScapes scales as the premier landscaping service provider in the region.

WHAT MAKES THIS ROLE UNIQUE:

• True P&L ownership - your territory, your results, your growth
• Entrepreneurial autonomy with operational infrastructure and support
• Ground-floor opportunity in the company's aggressive growth phase
• Real autonomy: You make decisions about your territory—crew assignments, client strategies, service offerings
• Integrated organizational model prevents the chaos that plagues most landscape companies
• Protected role boundaries: Leadership is committed to preventing role erosion
• Ownership mentality: Your success is directly tied to your territory's performance—you build it, you profit from it

CORE RESPONSIBILITIESFIELD OPERATIONS & CREW LEADERSHIP

• Lead daily crew huddles—set priorities, review safety, inspect equipment, coach for quality
• Conduct weekly site visits to monitor service quality and address deficiencies in real-time
• Design and optimize crew routes to maximize efficiency while maintaining quality standards
• Make on-the-spot crew adjustments when quality issues arise—you have full authority to redirect resources
• Respond to equipment breakdowns, weather delays, and operational incidents as first point of contact
• Track crew productivity metrics and conduct weekly performance coaching sessions
• Ensure service completion rate and maintain quality service delivery

CLIENT RELATIONSHIP MANAGEMENT

• Conduct site audits on your accounts to assess condition and cultivate rapport with your clients
• Proactively identify enhancement opportunities during site visits (irrigation upgrades, landscape renovations, seasonal services)
• Execute renewal strategy 60-90 days before contract expiration—personal meetings, pricing proposals, relationship leverage
• Respond personally to client concerns, resolve issues, and conduct follow-up to ensure satisfaction
• Monitor account-level profitability monthly—identify margin erosion, adjust service delivery, take corrective action

SYSTEMS & PORTFOLIO MANAGEMENT

• Oversee your accounts through CRM systems
• Monitor automated renewal workflows—intervene personally when accounts don't respond to outreach
• Conduct exit interviews with canceling customers to identify service gaps or systemic issues
• Handle billing disputes and escalated complaints
• Analyze trends in to inform quality improvements and competitive positioning

TERRITORY GROWTH & COORDINATION

• Partner with Sales team on lead generation and territory-specific marketing campaigns
• Coordination with other divisions (agronomics, installations, enhancements, etc.) for service delivery
• Dedicate time per week to market development—networking, community presence, referral cultivation
• Manage all territory data in our CRM system—service notes, client preferences, enhancement opportunities, profitability tracking
• Prepare and present monthly KPI dashboard to Operations Manager showing retention, profitability, productivity, and growth metrics

REQUIRED QUALIFICATIONS

• 3-5 years of experience in the landscape or related outdoor services industry
• Minimum 2 years in a supervisory or crew leadership role—proven ability to manage people and operations
• Strong interpersonal and communication skills—comfortable talking to homeowners, solving problems, building trust
• Proficiency with technology and data—CRM systems, route planning software, basic Excel/reporting
• Valid driver's license with clean driving record
• Physical ability to conduct site inspections (walking properties, identifying issues, taking photos)
• Entrepreneurial mindset—you treat this territory as your own business within EarthScapes

PREFERRED QUALIFICATIONS

• Experience with Aspire CRM or similar landscape management software
• Account management, sales, or business development experience in the landscaping industry
• Horticulture knowledge or landscape design familiarity
• Prior P&L ownership or territory management experience

COMPENSATION & BENEFITS

Base Salary: $55,000 - $70,000 (based on experience and qualifications)

Performance Bonus: Paid quarterly based on KPI achievement

Benefits Package:

• Health insurance
• Paid time off (vacation, holidays, sick leave)
• Professional development and training opportunities
• Company vehicle or vehicle allowance

ABOUT EARTHSCAPES

EarthScapes Lawn and Land Service is a family-owned landscaping company dedicated to enhancing the beauty of our community, serving the Hampton Roads area since 1996. We pride ourselves on delivering exceptional customer experiences in landscape maintenance, turf management, and the design-build of hardscapes and softscapes.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $55,000 - $70,000