Desktop Support Technician I

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Under direct supervision, troubleshoots less complex technical issues and coordinates their resolutions with senior team members.

Essential Functions

• Identifies, researches and resolves basic level two issues and known problems for internal users.
• Provides two factor token support
• Provides iPhone and MiFi support
• Works efficiently utilizing a ticketing system that must be kept current with full disposition details.
• Performs supervised administration and maintenance of Active Directory users and groups.
• Tracks, monitors and coordinates with senior technicians to ensure timely resolution to problems.
• Communicates courteously and effectively with end users in problem resolution process.
• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Stays current on the latest industry technologies, trends and strategies.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their supervisor.
  
  

Minimum Qualifications

• This position requires a high school diploma or GED.
• Must have a minimum of 1 year of experience supporting customers as a desktop support technician or related IT experience.
• 1 year of experience performing first level troubleshooting of WAN/LAN, VPN connections, and desktops is necessary.
• Working knowledge of Windows 10 Operating Systems, Microsoft Exchange Administration tools, Microsoft Office Suite applications, software installations is necessary.
• Basic knowledge of Microsoft Network Infrastructure and Architecture layout is required.
• Must demonstrate strong attention to detail.
• Ability to identify problems, review information to develop and evaluate options is essential.
• Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook are necessary.
• This position requires good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
• Ability to build and maintain strong professional relationships is necessary.
• The ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential.
• Must possess strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• In addition, troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements are essential.
• Must be US Citizen or US National only.
• Background and drug screen.
  
  

Physical Requirements

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work will require standing, walking, kneeling, bending and reaching to identify asset information on fixed hardware. Must be able to lift up to 50 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.