Client Services Counselor - Eligibility

PURPOSE: To be the link for parents to the School Readiness (SR), Voluntary Pre-kindergarten (VPK), Child Care Resource and Referral (CCR&R) programs as well as additional family programming offered by the Coalition.

DUTIES AND RESPONSIBILITIES: Works in concert with other team members, as required, on all projects relating to client eligibility, redetermination, CCR&R and additional ELCMC programs including:

• Conduct CCR&R orientation, assisting parents with unbiased CCR&R services to obtain the best quality childcare placement and supporting information.
• Accurately enter, update, maintain, and retrieve information from the Statewide Information System including data records, and case notes for parents, children and providers as required.
• Acting as a conduit for parents/families seeking childcare assistance for children who may need special or non-traditional care.
• Assist the Family Services Director and Manager with maintaining the School Readiness (SR) Application and Wait List Management process.
• Providing information and assisting parents to understand the rules and responsibilities of the SR and VPK programs.
• Work with other Directors, as appropriate, to assist with projects to ensure Coalition’s goals are achieved.
• Communicating essential SR, VPK and CCR&R information to childcare providers on a timely basis as needed.
• Effectively performing job duties and communicating within the parameters of Coalition policies, verbally, physically, and in writing.
• Ensure that all information of confidential nature is held in a secure and confidential manner.
• Provides telephone consultations with parents and educates on the documentation needed for SR and VPK eligibility, including all forms of communication and applicable, secure web-based systems.
• Respond to requests for information from clients/providers timely and within the client confidentiality guidelines.
• Assist with customer service and front desk coverage when needed.
• Other duties as assigned by the management team.

Organizational & Professional Responsibilities:

• Participates in Coalition, DOE/DEL, and partner meetings, trainings, and webinars to maintain current knowledge of regulatory changes, and best practices.
• Performs other related duties as assigned to support program integrity, fiscal accountability, and operational effectiveness.
• Participate in and support a minimum of two Coalition-sponsored and community events outside normal business hours, including evenings and weekends, as required.

MINIMUM QUALIFICATION:

Education and Experience:

• High school diploma.
• One year work experience in a business, office, case management or early childhood setting.
• Obtain and maintain Child Care Resource and Referral Specialist Certification prior to the completion of the fourth month of employment.

Knowledge, Skills, and Abilities:

• Ability to speak, interpret and translate Spanish is a positive asset for the position.
• Requires excellent interpersonal skills as well as the ability to interact with all levels of management.
• Must have strong computer skills, including proficiency with Microsoft Office Suite. Knowledge of EFS system preferred.
• Should be creative, energetic, a self-starter, and able to prioritize.
• Able to work independently with minimal supervision.

PREFERED QUALIFICATION:

Education and Experience:

• Associate’s degree in early childhood or relevant area.
• Two years’ work experience in a business, office, case management or early childhood setting.

Requirements:

• Ability to stand; walk; sit for extensive periods of time; use hands and fingers to operate a computer and telephone keyboard and calculator; reach with hands and arms; and stoop, kneel or crouch. In addition, the employee will occasionally lift and/or move up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Obtain and maintain Child Care Resource and Referral Specialist Certification prior to the completion of the fourth month of employment.
• Must submit to and pass a level 2 background screening and E-Verify requirements.
• Must have a valid Government issued photo identification.
• Submit and pass a drug screening.
• Telecommute eligible, if applicable.
• Ability to work flexible hours/schedule, as needed.

Work Environment:

Works primarily in an office environment.

Approximate travel: Less than 5%

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $20 - $22