Server Assistant

JOB TITLE: Server Assistant

REPORTS TO: General Manager

MISSION STATEMENT: At Wisco Taco Foxtrot, our mission is simple: serve up inventive flavors, Wisconsin charm, and laid-back fun; one taco and cocktail at a time. We’re here to bring people together in a vibrant, welcoming space that feels like your favorite hangout. Whether you're staying for hours or just stopping in, WTF is your go-to spot for food, fun, and unforgettable moments.

OUR CORE VALUES

INSPIRE WONDER Innovate with Flavor | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset

CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often

POSITION SUMMARY:

The Server Assistant supports the front-of-house team by ensuring efficient food and beverage service, maintaining clean and organized service areas, and assisting servers in delivering a seamless guest experience. This role is responsible for running food and drinks, pre-bussing and resetting tables, and maintaining readiness of service stations throughout the shift. The Service Assistant remains guest-focused, communicates effectively with the team, and upholds all cleanliness, health, and safety standards, including compliance with NC food safety and ABC regulations, while contributing to a collaborative, “One Team, One Dream” work environment.

DUTIES AND RESPONSIBILITIES:

Food and Beverage Service

• Appropriately interact with and assist guests alongside servers
• Ensure that the service areas are fully set up and maintained throughout the shift
• Run food and beverage orders to tables
• Pre-bus tables and help flip tables once guests depart
• Demonstrate the ability to consistently speak knowledgeably about the food menu

Guest Experience

• Serve customers in a friendly and helpful manner
• Provide guidance to guests on property programming and general regional information
• Stay guest focused and nurture an excellent guest experience

Communication and Teamwork

• Perform other duties as assigned by managers
• Communicate ordering needs to minimize running out of items
• Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
• Communicate in a professional manner to all other staff, guests, managers
• Work together with other staff in a “One Team, One Dream” mentality

Cleanliness, Health, and Safety Standards

• Ensure all work surfaces are kept in neat and tidy condition throughout service
• Maintain clean work areas throughout service
• Comply with all NC Department of Food and Safety regulations
• Comply with all NC ABC regulations

QUALIFICATIONS:

• Minimum of 3 months food service experience
• Customer-oriented and upbeat personality
• Must be eligible to work in the United States
• Exceptional organizational and operational skills, and detail-oriented
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
• Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION:

High School Diploma / GED preferred

PHYSICAL ABLITIES:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 35 lbs. as needed
• Ability to carry and balance heavy food & beverage trays
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

COMPENSATION: $8/hr plus tip out share from service team