Night Auditor

POSITION SUMMARY:

Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

DUTIES AND RESPONSIBILITIES:

• Carries out responsibilities of Guest Service Agent.
• Greets and welcomes every guest upon arrival and during departure. 
• Registers guest into the Hotel in a prompt and courteous manner; prepares for group check-in and check-out, VIP arrivals.
• Balances and audits for accuracy room revenue, & food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Balances and audits for accuracy all room and tax charges, cashier reports and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Agents functions as required; assist in booking room reservations, assist in answering hotel phone calls and notifying guests of messages.
• Maintain good customer relations by being knowledgeable of all in-house and area functions to provide guests with accurate information.
• Maintain information and communication sources to enhance department communications and operations.
• Performs wake up calls and other assignments as requested.

Job Requirements

QUALIFICATIONS:

• A commitment to providing outstanding customer service.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Must possess basic computer skills.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.

EDUCATION:

High School diploma, general education degree or international equivalent required. 

EXPERIENCE:

• 2 years of hotel experience.
• A minimum of 1 year working overnight 
• Knowledge of Opera PMS system and M3 accounting software preferred but not required.
• Prior outlook experience a plus

PHYSICAL ABILITY:

• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 25 lbs. as needed.
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.