Sales Manager - Pool Services

Description

Join our team at Poolie and become a valuable member of our company as a sales Manager

Sales Manager

The Sales Manager leads and supports a high-performing sales team focused on pool services, repairs, and renovation projects. This role is responsible for driving revenue growth, improving conversion rates, and ensuring a smooth customer experience from lead to close. The Sales Manager uses AI tools and data insights to improve follow-up, forecasting, customer communication, and overall sales efficiency; helping the team work smarter and close more.

Responsibilities

Sales Leadership & Team Development

• Lead, coach, and motivate a team of sales reps and coordinators to hit weekly and monthly sales goals
• Provide ongoing training and support on sales skills, customer communication, and product/service knowledge
• Conduct regular one-on-ones, pipeline reviews, and performance check-ins
• Support hiring, onboarding, and training of new sales team members
• Set clear expectations and build a positive, accountability-driven team culture
  
  

Sales Strategy & Performance

• Drive growth across pool service, repairs, and renovation projects
• Improve close rates through consistent follow-up, stronger estimates, and better customer experience
• Track key metrics: lead response time, pipeline activity, close rate, average ticket size, and revenue per sales rep
• Implement sales processes that improve speed, communication, and consistency
• Work closely with operations and scheduling teams to ensure jobs are sold and scheduled accurately
• Help resolve customer concerns quickly and professionally to protect the customer experience and improve conversion
  
  

AI & Technology-Enabled Sales Management

• Use AI tools to improve how leads are managed, followed up, and converted
• Leverage AI insights and CRM dashboards to spot trends, coach performance, and forecast revenue
• Encourage reps to use AI tools to improve sales calls, proposal writing, emails, and customer communication
• Optimize sales workflows with automation (lead routing, reminders, follow-up sequences, estimate templates)
• Ensure accurate and complete CRM data so AI tools and reporting stay reliable
  
  

Customer Experience & Sales Quality

• Ensure customers receive clear, professional estimates and recommendations that match their needs
• Promote honest, consultative selling
• Improve the sales handoff process to operations to ensure a smooth start-to-finish experience
• Maintain quality standards for documentation, pricing accuracy, and job notes
  
  

Requirements

Qualifications:

• 10 years of sales experience (home services preferred)
• 5 year of sales leadership experience preferred
• Strong coaching and team development skills
• Confident in communicating with customers about repairs, and renovation options
• Comfortable using CRM tools, reporting dashboards, and modern sales tech
• Highly organized, detail-oriented, and able to manage priorities in a fast-paced environment
  
  

Preferred Experience

• Knowledge of pool systems, equipment, and repair/renovation services (or willingness to learn quickly)
• Experience with high-ticket, project-based sales (renovations, resurfacing, equipment replacement, etc.)
• Familiarity with AI-enabled tools such as:
• CRM automation and lead scoring
• Call summaries and coaching tools
• Proposal builders and automated follow-up systems
• ChatGPT or similar tools for customer messaging and scripts
  

Benefits

• Medical, Vision, and Dental Insurance
• Short- and Long-Term disability paid for by company
• Employee Assistance Programs for mental health and wellness
• Paid Time Off
• 10 Company Holidays
• Training and Development Opportunities
• Employee Purpose Plan
  
  

Schedule

• Hybrid location
• 8:00 am-5:00 pm Monday - Friday