What are the responsibilities and job description for the Service Writer position at Earl Stewart Toyota?
Company Description Earl Stewart Toyota provides leasing and sales of Toyota vehicles for business fleets and individual customers, offering access to fleet pricing to help buyers save money. The dealership is known for transparent pricing with no dealer fees and value-added benefits such as free tires and batteries for the lifetime of vehicle ownership. Customers can expect a streamlined and customer-focused sales experience that aims to exceed expectations. Earl Stewart Toyota also offers convenient purchasing options, including the ability to complete transactions via email, reflecting its commitment to flexibility and service.
Role Description The Service Writer at Earl Stewart Toyota is a full-time, on-site role based in West Palm Beach, FL. This role is responsible for greeting customers, listening to their service concerns, and accurately documenting vehicle issues and requested services. The Service Writer coordinates with technicians to create repair orders, provides clear explanations of recommended services, and updates customers on repair status, costs, and timelines. Day-to-day tasks include scheduling service appointments, maintaining accurate records in the dealership’s computer systems, and ensuring a smooth, efficient experience in the service department. The role also involves resolving customer questions, promoting appropriate maintenance services, and supporting the overall goal of high customer satisfaction and repeat business.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building trust and maintaining positive relationships.
- Candidates should possess professional Phone Etiquette and clear Communication skills to interact effectively with customers and team members.
- Candidates should possess solid Computer Literacy skills, including the ability to work with dealership management systems and basic office software.
- Relevant experience in automotive service writing, service advising, or a similar customer-facing role in a dealership or service center is beneficial.
- Ability to work on-site full-time, manage multiple tasks in a fast-paced environment, and demonstrate reliability and attention to detail.
- Knowledge of automotive maintenance and repair terminology, and a high school diploma or equivalent; additional technical or customer service training is an advantage.