Sr. Consumer Experience Analyst

We’re seeking a creative and detail-oriented Graphic Designer to join our team. You’ll be responsible for producing high-quality visual content that aligns with our brand identity and supports marketing, product, and communication goals.

Primary Responsibilities:

Title: Sr Consumer Experience Analyst

• Predicts emerging customer needs and develops innovative UIUX solutions to meet them.
• Solves unique and complex problems with broad impact on the business. Often serves as a resource to marketing, experience and provider teams.
• Participates in the development of digital strategy and develops pioneering approach to emerging industry trends.
• Focuses on improving the hearing customer experience by collaborating with business stakeholders to understand the problems and offer navigational architecture, wireframes and user flow proposals.
• Serves as a digital eCommerce subject matter expert, skilled in optimizing the eComm experience from a design and development lens.
• Partner with business/IT teams to identify important insights. Ideate alongside teams to introduce incremental improvements from both a design capacity and keeping in mind the guardrails of the digital ecosystem.   
• Support the evolution of the digital environment, utilization of its capabilities and continued support for expanding content management solutions.
• Develop and present strategies or creative briefs to leadership and key stakeholders to achieve buy-in, gather insights and facilitate the evolution of new or existing design ideas.
• Collaborate with business owners, process owners and technical stakeholders to identify specific requirements, lending support to the technical solution.
• Identify gaps between current state and desired state and help socialize the road map to improvement.
• Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates.
• Identify, escalate and help resolve issues communicated by stakeholders.
• Translate highly complex IT jargon and concepts in a way that can be understood by a variety of audiences.
• Cultivate relationships with applicable internal business partners to drive support, and collaboration. Strong ability to influence leadership and cross-segment partners on new ideas or approaches.

Required Qualifications:

• Bachelor’s degree in Graphic Design or related field (or equivalent experience).
• 3 years’ experience with UI and UX projects
• Adept with UX/UI software including Figma, Adobe, Miro, SalesForce and intermediary experience with web development tools like Chrome, Visual Studio, Linux
• Familiarity with technical languages and libraries including, but not limited to HTML5, CSS3, JavaScript & jQuery, Python 

Preferred Qualifications: 

• 3 years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio.
• Preferred communications, visual design or coding background
• Previous Healthcare Industry experience.
• Excellent project management skills
• Ability to meet deadlines, multi-task and execute on projects in a fast paced environment
• Generally work is self-directed and not prescribed.
• Works with less structured, more complex issues.
• Serves as a resource to others.
• Exceptional organizational skills with ability to manage multiple projects and effectively establish priorities